Holiday Inn Express KOLKATA NEW TOWN by IHG

The reception staff is very friendly. Specially the two girls on day duty are excellent in communication and service attitude. One name stood out for me " Bharati" is so caring and professionally sound in her works.

It was awesome stay friendly receptionist. Especially receptinist Bharati was awesome and help full

The hotel provided a good base to explore Kolkata. Away from the chaotic old city, and close enough to take Uber to get around. Loved the breakfast, especially being able to have idli, cafe and uppuma for breakfast and non spicy Sambar to go with it. It also has enough water supply such that I didn’t need to buy water at all. We walked to the axis mall nearby for grocery shopping and fast food. Since the attractions are scattered across the city anyway, we took uber to town for approximately 330 Rupees per trip. Self laundry was free too. I would definitely come back, especially once the metro nearby has completed. The only negative is the loud music coming from Novotel next door when there are weddings and parties. Perfect otherwise.

very comfortable and amicable stay. I would like to thank personally the front-desk service champions, specially Miss M. Basak, for expediting my check in process and assisting me. Staying with Holiday Inn Exp, made me feel at home. Thank you.

Would recommend this hotel as it is way much better than others who promise you everything but in the end none of them exist. This one at least it is from a reputable establishment chains. 👍👍👍

Very good value for money. Great area, clean n well maintained surroundings. Lots to do see around the there. The buffet breakfast could do with some more variety. I’d recommend the hotel for sure.

Very clean and nice hotel. The only thing is room are not separated by brick wall. So you always encounter loud sound whenever someone close their room.

The people at the reception are least bothered about customer experience, I reached early at 12 pm, so I didn’t get a checkin. But when I reached at 5 pm to checkin, they said the room is still not ready and asked me to wait. The rooms are small and hot water was not available. They should majorly work on customer experience and should behave properly with the incoming and outgoing customers.

Excellent property to stay however, room size is a little small and lack of wardrobe makes things a little uncomfortable to keep things.