JW Marriott Masai Mara Lodge

Horrible expérience avec le pire service qu'on puisse imaginer - ils ont oublié notre commande de nourriture au room service pendant plus de deux heures et lorsque nous l'avons appelé, ils nous ont dit qu'ils avaient oublié notre commande ! Ils ont des jacuzzis qui mettent trois heures à se remplir et qui n'ont pas fonctionné dans notre tente. De toute façon le gérant et l'ambassadeur culturel ont oublié de le faire remplir pour nous !! Le lendemain ça ne fonctionnait plus !! Lorsque nous avons dû partir pour notre safari, la voiture ne fonctionnait pas, le responsable a donc dû organiser une autre voiture et un autre chauffeur bien après le départ de toutes les autres voitures. Nous devions y célébrer le réveillon et le jour de l'An, mais cela s'est avéré être plutôt un cauchemar. La note zéro serait plus appropriée en terme de prestation pour ce lodge !!

C'est l'un des meilleurs hébergements dans lesquels nous ayons jamais séjourné. Le personnel était chaleureux et accueillant à un degré plus élevé que ce que nous imaginions possible, et tout le monde a fait un effort supplémentaire pour s'assurer que notre séjour soit mémorable. J'aimerais personnellement remercier Moses qui nous a donné quotidiennement des séances d'entraînement personnelles, Joseph et Victor du bar pour leur service exceptionnel et leurs boissons impeccables, Kennedy pour nous avoir tant appris sur la photographie animalière et Noah qui nous a servi 3 repas par jour. tout en dispensant des cours de swahili et en planifiant des repas spéciaux pour nous autour de la propriété. Notre pilote de jeu, Janet, a fait preuve d'un haut niveau d'expertise et a pu nous montrer des moments incroyables tout en naviguant en toute sécurité sur des routes difficiles et en partageant de nombreux faits sur les observations. Le ménage a fourni un service personnalisé, en veillant à ce que notre lessive soit faite à la perfection et à garder notre minibar rempli de nos collations préférées. Le plus incroyable était la forte communication entre tous les départements de l'hôtel, ce qui a permis un séjour bien coordonné. Bien sûr, le Masai Mara est l'un des meilleurs endroits au monde pour rencontrer les 5 grands, et chez JW Marriott, nous avons eu droit à des véhicules de safari en plein air haut de gamme entièrement équipés de tout le confort que l'on peut demander (comme un une glacière avec des boissons, des couvertures moelleuses et un poncho chaud en cas de pluie), et un chauffeur de gibier compétent et expérimenté qui nous emmenait quotidiennement en promenade privée. Nous avons également beaucoup apprécié notre séjour au lodge, qui offrait d'excellents équipements tels qu'un accès gratuit au spa, une salle de sport, des tentes magnifiquement aménagées et de délicieux plats et boissons préparés sur commande. Nous ne saurions trop recommander cette propriété pour une expérience unique, une fois dans la vie. Derniers détails : - Aucun avantage d'élite notable (Titanium) - Pas de climatisation dans les chambres - Le déjeuner et le dîner changent tous les soirs. -Tous les safaris inclus -Blanchisserie gratuite -Séjour recommandé de 3 à 5 nuits -L'appareil photo gratuit offert est un Canon EOS R6 avec objectif RF100-500 mm F4.5-7.1.

What a truly once-in-a-lifetime experience! Being surrounded by such magnificent animals was magical enough, but what made our trip even more unforgettable were the incredible people and the outstanding level of service we received. Our guide, Eric, exceeded every expectation — he was exceptionally knowledgeable, deeply passionate about his work, and endlessly kind and patient with us. He made an already magical experience even more extraordinary. The entire hotel staff was equally amazing, providing top-notch service and making us feel genuinely welcomed and cared for. Thank you all for making our stay so special — we will cherish these memories forever!

I’ve had the privilege of traveling extensively, but this experience stands out as one of the most unforgettable of my life. A heartfelt thank you to our exceptional guide, Issa, whose professionalism and deep knowledge of the reserve made every moment extraordinary—he seemed to know exactly where to find every animal. The entire team at the JW went above and beyond, delivering impeccable service that elevated this luxury adventure to an entirely new level. I would wholeheartedly recommend this experience to anyone seeking something truly special. Thank you again for making our honeymoon absolutely unforgettable—I already can’t wait to return.

We had a fantastic experience at the JW Marriott. I’m a devoted Bonvoy member, traveling globally and this is one of my top 3 Marriotts locations, maybe even the top 1. Very friendly staff, totally committed to our wellbeing and to creating a unique experience. We felt like we had become friends with the team by the end of our 5 nights stay. Amazing game drives with JW’s own, superior vehicles and super knowledgeable drivers. You also get professional cameras and the photography staff will help you with using the equipment but also sit down to review and select from your photos. Spacious, luxurious and comfortable accommodations and inviting common areas. Excellent and diverse food options. Everything was very well organized and still, completely flexible if we wanted to change up our schedule for game drives. Overall, I can only highly recommend the stay.

UNBELIEVABLE! I’ve been fortunate to many different Marriotts in this one, blew the rest of them out of the water. Both from to the Hospitality from all the different departmental staff this was a trip of a lifetime. Richard at the bar will be the best mixologist you’ve ever come across for whatever it is that you desire to drink. He always had drinks ready to go for us for the night safaris as well. Diana did such a wonderful job organizing the staff and making sure all needs were attended to. Her nighttime fireside stories in the Masai culture were very informative. Timothy in housekeeping left the room perfect for set up and turn downs consistently and made sure our daily laundry was always returned. Sophie was our All-Star as she was an excellent guide and had so many facts of all the species we came across, which was just about everything we could’ve asked for. Fairman was the lodge manager and it was clear he takes a great amount of pride in his job to make sure all the appropriate staff members are well trained and educated for their positions, which showed. Faith and Melvin were excellent therapists at the spa for both massages and facials. The food was absolutely incredible as they change the menu for each meal every day. We never had one bad or mediocre meal. Killion was a great server and very attentive to our needs. One night we missed the dinner and he called us to check on us to see if they could bring us dinner, very thoughtful. The lodge only holds about 44 people so it is extremely intimate and personal. For an all inclusive it is worth whatever the point amount is considering you would get so much value, including the safaris which includes two a day. Even if you have to pay for this, the value is absolutely there. “Canon” Ken set you up with $30,000 photo lens and camera for breathtaking photos. He is very experienced and his Instagram page shows his talent offer very well. For only $25 to rent a camera during your whole day it is one of the biggest steals as well. Ken also helped us clean up, choose, and edit our photos. The spa was very rejuvenating and includes a free cold plunge, steam, and dry sauna that you can block off for an hour whenever for private use. The gym is also sufficient right next to the beautiful infinity edge pool, which was carefully maintained. Tanuj and Wilson were incredible help and courteous at the front desk. They went above and beyond to contact and change our flights when we needed help. Joseph (Mr Hippo) the F&B director was very knowledgeable on everything animal related and was always ready for an in depth discussion on life and the culture which was greatly appreciated. We witnessed him actually communicating with the hippos that are on property which was cool. Go take a look at the garden, you’ll never see a better one. I could go on and on, but I do not have one complaint of criticism. Get here!