Shingalana Guest Lodge

We were very pleasantly surprised when we found ourselves in a house with a kitchen as we have a toddler granddaughter travelling with us and the executive room was very safe and this made it easy to sterilise bottles and prepare our own food. We went on an evening safari however our transport was late and we held up the safari crew leaving on time. When we returned from our safari we were offered a meal at spur to be delivered so we placed the order around 8.30 at night. Two hours later our meals had not arrived and we went to bed hungry and very unhappy. All the excuses under the sun were offered over these two hours. In the end we cancelled it as too late and upset to eat. Spur offered a free breakfast to make up for the calamity of the previous evening however as I booked the rate that included breakfast we declined. We placed your order for breakfast and it was delivered to the house as requested and it was beautiful. When we went to hand back the keys the lady said we needed to pay for the breakfast. I had to show her the rate that I booked included breakfast so I had already paid for it. We did not pay and I left unhappy and declared we would never be back. I would suggest better communication and never trust the local delivery people. Get yourself to the Safari gate there is parking there and get yourself dinner or make your own. The accommodations were excellent for us it was the local delivery people who really let us down. Also maybe book the rate that does not include breakfast then when they charge you for it it will be ok.

What I liked:The aircon worked well and the room was well appointed and clean. Plenty of plug points for working laptops and charging phones. Lots of off-street parking and good security. Initially there was a problem with the hot water in my room but as soon as I provided feedback, the host moved me to another room - thank you! What could be improved: I would have liked to have a complimentary bottle of drinking water in the fridge. My unit had a self-catering kitchenette - there was no sharp knife for cutting bread/fruit/vegetables ... only a knife and fork to eat with. Make sure you bring your mosquito repellent!

This is our second time staying when we have visitors. We had a house and a room (i like the flexibility to add on). The location is ao convenient and the staff were so nice and helpful. We wil definitely be back!