Kingston Hotel 1 @ Bukit Bintang

There was no towel in the room, and even when I asked the front desk for a towel, they gave me a dirty towel and said they would take it to my room later, but they didn't come, so I went to the front desk, but they said there were no more towels." It's the first time I've ever seen a hotel that doesn't even prepare towels.

I booked Kingston Hotel 1 at bukit bintang but when I arrived at the hotel the counter staff told me thatthere was no water supply at hotel and under repairing. So I asked her any option then she transferred me to other chain at Kingston Hotel 8 at Jalan Pudu the location not as good as the one at bukit bintang. Then she told me that can back on the next day but end up the water supply still not yet restored on the next day. So I have to stay 2 nights at Kingston Hotel 8.i felt very disappointed the way they handled the issue. On the 2 February when I checked the Kingston Hotel 1 at trip app they still available for booking so if water supply still not yet restored on 2 February why the trip app still available for booking!?

Overall the hotel was good.. Only a bit of disappointed because been changed when check in.. Even though the time not considered early check in.. But because of the excitement surrounding, just ignored the bad feeling.. 😂😂😂