Avis : Axon Residence Kuala Lumpur KLCC Pavillion BB

Extremely rude and indifferent staff. Does not reply on time, does not respond to requests to deliver the amenities as stated on the site. Room if half the size claimed. No fridge or tea/coffee or sink. Wasted hours of my time, should be deplatformed. No body wash - as the site claims No Bathrobe - the site claims No slippers - as the site cliams No Conditioner - as the site claims No lounge Chair - as the site claims Towels like rubber Half the amenities claimed are not there Window does not close. Worst staff, on instructions from owner, I have encountered in the last 3 years of using this platform.

The instruction for parking at axon residence not clear. I need to pay rm130 for 3 day,, parking not provided by axon residence

The price for a night is cheap. But the cleanliness is terrible, especially the bed sheet and pillow is dirty. I totally cannot enjoying a night to sleep.

Korang booked jer, kna contact dgn ejen. Ejen tu akan mtk korang sshot booking. Pastu dia tggu kat lobby. Dia akan bg kunci, n terangkan access card tu. Before that, dia akan mtk deposit rm200(by cash). Ak naik hari tu, bilik oke. Luas. Ckup utk 4-5 org. Siap ad mesin basuh n dapur. Cuma xda kuali@belanga. Toilet dia berbau.🥹 ak dapat tingkat 40, nice view 😍 sebelum cek out, klau bole awal. Sbb korang akan stuck kat lift utk trun klau nk check out jam 12. Tmpat startegik. Dekat dgn TS n BB.

I wasnt able to use my booking at all, no email contact from the host. This is not a hotel, its individual unit being rented for stay. Your room key is dependent on the host giving you instruction to receive which in our case. We didnt receive any. SGD200+ wasted, I just went to ParkRoyal and booked 400+ I had the best stay there. Photos are misleading that its a hotel. Get refund.

Location was fantastic, just mins away from Lot10 and Sungei Wang shopping Mall. The room wasnt well cleaned, empty water bottle was left on the table. Room was relatively small, not quite as shown in photos. Check in was 3pm onwards instead of 2pm as oppose to what was stated on trip.com. Check-in was messy, some they ask to just scan the QR code and fill in the form. Some they ask to wait for someone to attend to you. The building was full of tourist, lobby was always packed and there is always a line to queue for use of the lift.

1. Room not clean. There are stains on pillow case & sheet 2. Water cannot flow off in bathroom 3. Long queue for the lift 4. Check in procedures not clear 5. Pillow for single bed is flat Will not recommend this hotel, oh well, it's not even a hotel. It's a service residence managed by bunch of unprofessional people

I recently stayed at Avon Residence, and while there were some positives, my experience started off on a frustrating note. Upon arrival, I was asked to pay a security deposit, which was not mentioned on the website. While I understand the administration’s concerns, they refused to hand over the keys unless I paid it. This policy could easily be implemented at check-out instead. When I finally got to the room, it had an unpleasant smell. Although the staff cleaned it while I waited, this was inconvenient, especially as I was tired and hungry after my flight. On a positive note, the location of the infinity pool was amazing, and the view was absolutely stunning. I took some great photos, which made up for some of the earlier inconveniences. However, better communication and preparation would have made the stay much more enjoyable.

Location of the property was great. The room was spacious, clean and comfortable. Check in was easy and smooth. Basic amenities provided.

The worst experience ever, kindly advised to step away from this property, upon checked in, found out air conditioning is not working, call the in charge person, and he send someone without uniform to come check, and his checking method is by looking at the air conditioning without doing anything, just use remote to on off then go away. Same problem not cold at all, waited 30 minutes for him to send another person, same problem, he send someone without uniform again and by standing at there looking at the air conditioning without doing anything. I immediately request to change room and they don’t allow and I request for refund, then he replied this non refundable room, they return me my RM200 deposit and refuse and refund for the room, and shout to me report to trip.com, end up trip.com compensate me with RM100 credit. Everyone please take alert of the con job

Clean and comfortable apartment. Stunning night view . Lots of food places are outside nearby. No issues. Will book again.

這是我住過最差的酒店，衞生狀況令人無法接受！ 這家酒店的衞生狀況簡直令人作嘔！房間臟亂不堪，被單和床單上居然還有明顯的污漬，看上去根本沒有清洗過。浴室也很臟，地面濕滑且散發異味。 我對酒店的清潔和管理感到極度失望，這是我住過最差的一家酒店，完全不符合基本的衞生和服務標準。入住後我根本無法入睡，因為衞生條件實在太差！這樣的環境讓人覺得根本不安全。 強烈不推薦這家酒店！如果酒店管理層不改善清潔和服務水平，建議大家千萬不要入住，避免糟糕的體驗。

"小心這家酒店 "!!! SCAMMER !!當天當我到達這家酒店, 在大廳等了很久都沒有人來幫你辦入住手續. 因為他們不是真正的酒店. 當負責人來到後（孟加拉員工） 和我們拿了所以資料後切告知他忘了帶我們房間的鑰匙需要再回去拿 , 過後通過whattapp 告訴我們房間空調出現故障無法讓我們入住而且所有的房間已經滿了 ,唯一的解決方法就是換過另一家酒店給我們. 我們嘗試叫負責人來大廳面對面解決這個問題但他一直逃避, 不敢出現解決. 我們嘗試找很多方法來解決但都沒有一個人是可以站出來幫你. 在無奈中當中我們衹好妥協他們另外的安排 （因為已經很累也很夜了）. 當我們到達他另外家酒店後, 環境惡劣,氣味難聞. 好像市場的氣味的. 我們入住了一個晚上後要求換回我們之前酒店但已經無法聯繫他們. （因為我們是定了2晚的酒店） 隔了一晚過後, 我們嘗試撥打Trip.com客服. 但客服經過核實後的答案是我們已經入住那家酒店. :（ 我發了很多我和孟加拉員工的對話給客服可以來證明我們根本沒有入住 ,但客服還是解決不到我們的問題説聯繫不到當事人而且説因為我們已經接受第一晚的安排住宿所以他們也無法做出任何的迴應 . （無奈） . 經過多次的通話, 最後客服終於找到屋主. 但屋主給客服的答案和給我們的答案完全是不一致. 幸好我們是用另一台手機當下撥打屋主的電話, 通話過程和內容客服完全在線. 最後TRIP.COM 客服才相信我們雙方都被屋主騙了. 才做出賠償. TRIP.COM 謝謝你的賠償但我更希望你們可以採取一些措施預防有更多的受害.

設施：不錯，離雙子塔近，還有無邊泳池，雖然看不到雙子塔 衞生：挺乾淨，就是有一股刺鼻的味道，後續也讓人去幫我們清理了 服務：不錯不錯