Avis : Le Quadri Kuala Lumpur By UCSI Hotels

Réponse de l'établissement: Dear Guest,Thank you for choosing to stay with us again! We are truly grateful for your continued support and delighted to hear that our team’s kindness and attention to detail made your visit even more special.It’s wonderful to know that our staff recognized your preferences and provided a personalized dining experience, even serving your coffee without needing to ask. Your kind words mean a lot to us, and we’re thrilled that you felt warmly welcomed throughout your stay.We look forward to hosting you again and making your next visit just as memorable!Best regards,Brandon.AGroup Manager For Revenue, Digital & SalesUCSI Hotels

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you liked our lobby, found the room satisfactory, and appreciated the helpful service from our front desk team. It’s also great to know that our designated smoking area added to your convenience.We look forward to welcoming you back for another pleasant stay at Le Quadri Hotel!Best regards,Brandon.AGroup Manager For Revenue, Digital & SalesUCSI Hotels

Réponse de l'établissement: Dear Harry,Thank you for taking the time to share your feedback. We sincerely apologize for any discomfort caused by the room setup, lighting, and noise from the HVAC system. Your experience is important to us, and we truly regret that these issues impacted your stay.Please know that we take your concerns seriously, and we will review the room’s blinds and HVAC system with our team to explore possible improvements. Your feedback helps us enhance our guest experience, and we appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. If there’s anything we can do to make things right, please feel free to reach out to us directly.Best regards,Brandon.AGroup Manager For Revenue, Digital & SalesUCSI Hotels

Réponse de l'établissement: Dear Karen,Thank you for your kind review! We’re delighted to hear that you enjoyed our central location and the variety of food options nearby. It’s also wonderful to know that you found our hotel suitable for families.We truly appreciate your support and look forward to welcoming you and your family back for another great stay in the future. If there’s anything we can do to make your next visit even better, please let us know!RegardsBrandon.AGroup Manager For Revenue, Digitals & SalesUCSI Hotels

Réponse de l'établissement: Dear Sukhminder,Thank you for sharing your experience! We’re so glad to hear that you had a good night's rest and found the room compact and comfortable. It’s great to know that the convenient parking and delicious breakfast added to your stay. We truly appreciate your kind words and hope to welcome you back soon for another enjoyable visit!Regards,Brandon.A

Réponse de l'établissement: Dear Guest,Thank you for sharing such a wonderful review of your experience at Le Quadri Hotel. We’re delighted to hear that our prime location near UCSI University proved convenient for your stay and that our wide range of services met your expectations. Your kind words about our reception team truly mean a lot to us. We take great pride in delivering warm hospitality, quick assistance, and professionalism to ensure every guest has a memorable experience. We hope to have the pleasure of welcoming you back soon for another comfortable and enjoyable stay! Thank you once again for your thoughtful feedback.Regards,Brandon.A

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We deeply regret to hear about the challenges you faced during your stay, especially on such an important day as convocation. We sincerely apologize for the inconveniences caused and appreciate you bringing these issues to our attention. 1. **Elevator Access**: We apologize for the disruption caused by the elevator prioritization during the convocation event. This should have been better managed to ensure all guests could access facilities without delays. Your concerns about emergency situations are valid, and we will review our operational policies to prevent such occurrences in the future. 2. **Cleanliness**: It is unacceptable that the room and toilet cleanliness did not meet your expectations. This feedback will be immediately addressed with our housekeeping team to ensure higher standards are maintained. 3. **Room Conditions**: Broken and aged furniture, as well as the presence of dust, are not acceptable. We will prioritize inspections and repairs to improve room quality. 4. **Staffing and Service**: We understand your frustration regarding the service quality and reliance on interns. We are committed to reviewing our staffing policies and ensuring proper training and supervision for all team members to provide professional and responsive service. We take your feedback seriously and are committed to making improvements to provide a better experience for all guests. We sincerely apologize for not meeting your expectations and appreciate you bringing these issues to our attention. Thank you.

Réponse de l'établissement: Dear Wai,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our convenient location near the highway and appreciated the ease of finding us. It’s also wonderful to know that our friendly staff and good service made your stay enjoyable, and that you liked the room amenities and the view of the expressway. We hope to welcome you back for another pleasant stay in the future! 😊Regards,Brandon.A

Réponse de l'établissement: Dear Raymi,Thank you for your kind review! We’re delighted to hear that you enjoyed our convenient location and found our hotel to be a nice place for a short trip.We truly appreciate your support and look forward to welcoming you back for another great stay!Best regards,Brandon.AGroup Manager For Revenue, Digital & SalesUCSI Hotels

Réponse de l'établissement: Dear Guest,Thank you for your kind words! We’re delighted to hear that you found our staff friendly and enjoyed our service. Providing a warm and welcoming experience is our top priority, and your feedback means a lot to us.We look forward to welcoming you back for another great stay at Le Quadri Hotel!Best regards,Brandon,AGroup Manager For Revenue, Digital & SalesUCSI Hotels

Réponse de l'établissement: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all comments seriously and will review the room size and value for money to ensure we’re providing a better experience for our guests. We regret that you didn’t find the stay worthwhile, and we truly appreciate your input as it helps us improve. We hope to have the opportunity to provide a better experience should you consider staying with us again in the future.

Réponse de l'établissement: Dear Kok Hong,Thank you for taking the time to share your detailed feedback. We’re glad to hear that the room size was acceptable, but we sincerely apologize for the areas that did not meet your expectations. 1. **Room Security**: We understand your concerns regarding the lack of a metal security door guide. Your safety is our priority, and we’ll review this to enhance guest security measures. 2. **Hygiene**: The issue with ants is concerning, and we apologize for this inconvenience. We will address this with our housekeeping team to ensure all rooms meet strict hygiene standards. 3. **Lift and Floor Access**: We take safety very seriously and will review access control measures for guest floors to ensure a more secure environment. 4. **Parking Charges**: We understand the concern about parking fees and will consider how to make this clearer or more guest-friendly. Your feedback is invaluable in helping us improve. Thank you again, and we hope to have the chance to provide you with a better experience in the future. 😊