Sotetsu Grand Fresa Kumamoto

Évaluations de Sotetsu Grand Fresa Kumamoto

Sotetsu Grand Fresa Kumamoto

2 Chome-2-23 Shimotori, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0807, JapanVoir les informations sur l'hôtel
Sotetsu Grand Fresa Kumamoto
Sotetsu Grand Fresa KumamotoSotetsu Grand Fresa KumamotoSotetsu Grand Fresa Kumamoto
Vérifiez les chambres disponibles pour vos dates de voyage
Nous égalons les prix
1 nuit

Commentaires des voyageurs

4.6/5
Excellent
733 évaluation
Évaluations vérifiées
Emplacement4.7
Commodités4.5
Service4.6
Propreté4.7
Filtrer par :
Trier par :
Toutes les évaluations(733)
Évaluations positives(730)
Évaluations avec photos/ vidéo(237)
Idéal pour le shopping(159)
À proximité de la zone commerçante(147)
Grandes chambres(74)
Très bon rapport qualité-prix(67)
Petit déjeuner délicieux(60)
J'y retournerai(29)
Nécessaires de toilette de qualité(10)
Vivement recommandé(8)
Évaluations négatives(3)
Thierry J74
Chambre double cosy (non fumeurs)
Séjour au mars 2024
En couple
17 évaluation
4.2/5
Très bien
Publiée le 2 mai 2024
Cet hôtel était très propre et la chambre proposée spacieuse Seul bémol le petit déjeuner car on a du mal à manger salé le matin et peu de choses pour les europeens
Réponse de l'établissement: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with your room.We apologize that the breakfast was a little too strong.We will do our best to improve this.We look forward to welcoming you again.Front staff
Kit Choi
Chambre double cosy (non fumeurs)
Séjour au fév. 2025
En couple
15 évaluation
4.7/5
Extraordinaire
Publiée le 28 mars 2025
Conveniently located. But car parks options are away n English explanation not easily understood. Hv a wide varieties of amenties to choose from.
Traduire
Réponse de l'établissement: Thank you very much for choosing Sotetsu Grand Fresa Kumamoto.We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a review of our hotel.Thank you for your comments on the parking lot and English signage.We apologize for the inconvenience caused by the lack of a dedicated parking space for guests when moving their luggage.Also, could you please tell us what exactly we have failed to do about the English signage?We would like to make improvements based on your valuable feedback.Our staff will continue to make every effort so that many of our guests will want to come back again in the future.We sincerely look forward to welcoming you again.Sotetsu Grand Fresa KumamotoFront Desk Staff
Utilisateur anonyme
Chambre double cosy (non fumeurs)
Séjour au fév. 2025
En couple
4 évaluation
4.7/5
Extraordinaire
Publiée le 20 mars 2025
Good location with shopping arcade right next to it! Lots of good shops like Mister Donut, Gindaco. Walking distance to most attractions like Kumamoto Castle and famous ramen. Great variety of self-pick up amenities (toothbrush, cleanser, body sponge, comb, tea, coffee etc.) and special request amenities like hair curler, latex pillow, power bank, shoe dryer and many more! Easy digital self-check-in with staff assistance. Good breakfast variety and clean environment. Luggage storage with front desk is also easy! Parking guidance brochure available. Free cheese grain snack upon check-in. Highly recommend for anyone to stay here!
Traduire
Réponse de l'établissement: Thank you very much for choosing our hotel. We are pleased to hear that you are satisfied with our location and the free amenities we offer. And then, thank you very much for your compliments on our breakfast. Also, we distributed cream grain snack as a sample for a limited time. We hope you will visit us again when you come to Kumamoto.Sotetsu Grand Fresa KumamotoFront Desk
Kk2401
Chambre double cosy (non fumeurs)
Séjour au fév. 2025
Seul
10 évaluation
5.0/5
Exceptionnel
Publiée le 8 mars 2025
This hotel is great for the price and is right next to the main shopping area. There’s even a mall across the street. The rooms are new and clean, and they offer free stuff in the lobby, like masks and bath salts, which surprised me. Breakfast is included with my discounted package from Ctrip, and it’s really good. I liked the ramen and the smooth scrambled eggs. Even though there’s no public bath, the value for the price is very good.
Traduire
Réponse de l'établissement: Thank you for having stayed with us very much. We also appreciate your high evaluation toward us. Please be happy to stay here again when you come back to Kumamoto. Sotetsu Grand Fresa Kumamoto Front Desk
ShinyeeTeh
Chambre double cosy (non fumeurs)
Séjour au déc. 2024
En famille
5 évaluation
3.7/5
Publiée le 3 fév. 2025
We only stayed one night here. Do note that their parking located quite a distance away.
Traduire
Réponse de l'établissement: Thank you for your feedback regarding your recent stay with us.We appreciate you taking the time to share your experience. We apologize for any inconvenience caused by the distance to the parking area. Your comments are valuable to us, and we will work on providing clearer information for our guests in the future.We hope to welcome you back for another stay!Sotetsu Grand Fresa KumamotoFront Desk
Invité
Chambre standard (2 lits, non fumeurs)
Séjour au nov. 2024
En couple
15 évaluation
5.0/5
Exceptionnel
Publiée le 12 déc. 2024
Excellent room space & location. Hotel is very nic with Christmas decorations. Room is clean. Great stay!
Traduire
6/7
Réponse de l'établissement: Dear Guest,Thank you very much for choosing to stay with us and for your wonderful feedback.We are delighted to hear that you enjoyed the spacious room and our convenient location.It's great to know that you appreciated the Christmas decorations and found the room clean.We look forward to welcoming you back for another great stay!Sincerely,Sotetsu Grand Fresa KumamotoFront Desk
CrazyKim
Chambre double cosy (non fumeurs)
Séjour au déc. 2024
En famille
3 évaluation
4.2/5
Très bien
Publiée le 12 janv. 2025
The double room is spacious and the double bed is big enough for 2 persons.
Traduire
Réponse de l'établissement: Thank you very much for choosing Sotetsu Grand Fresa Kumamoto.We would also like to take this opportunity to thank you for taking the time out of your busy schedule to write a word-of-mouth review of our hotel.All of us at Sotetsu Grand Fresa Kumamoto are very pleased to hear your high evaluation of our hotel and your warm words.The beds in our hotel are queen size, although it depends on the type of room.I am sure you were able to relax not only with one person but also with two people.Also, each room is designed to be spacious.Our staff will continue to make every effort to satisfy our customers.We sincerely look forward to welcoming you again.Sotetsu Grand Fresa KumamotoFront Desk Staff
Heu
Chambre double cosy (non fumeurs)
Séjour au oct. 2024
En couple
37 évaluation
5.0/5
Exceptionnel
Publiée le 10 nov. 2024
Nice and convenient location for stay in Kumamoto. Breakfast is nice and available parking nearby.
Traduire
Réponse de l'établissement: Thank you for your feedback! We are delighted to hear that you found our location convenient for your stay in Kumamoto and that you enjoyed the breakfast. It's great to know that the nearby parking was also a plus for you.We look forward to welcoming you back on your next visit!Bestregards,Frontdesk
Invité
Chambre Twin Supérieure Non-Fumeur (3 Adultes)
Séjour au nov. 2024
En famille
11 évaluation
4.2/5
Très bien
Publiée le 8 janv. 2025
very nice experience and service highly recommend to everyone
Traduire
Réponse de l'établissement: Dear Guest,Thank you very much for your wonderful feedback and for choosing to stay with us!We are thrilled to hear that you had a very nice experience and that you found our service to be excellent. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back in the future for another enjoyable stay!Sincerely,Sotetsu Grand Fresa KumamotoFront Desk
Invité
Chambre double cosy (non fumeurs)
Séjour au sept. 2024
En couple
1 évaluation
5.0/5
Exceptionnel
Publiée le 16 oct. 2024
Good service, easy to check in and the room is comfy , it suits for family or couples trip , I love here so much!!
Traduire
Réponse de l'établissement: Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed our service and found the check-in process easy. It’s great to know that our rooms provided comfort for your family or couples trip.Your love for our hotel truly warms our hearts, and we look forward to welcoming you back for another enjoyable stay!Best regards,Frontdesk
Utilisateur anonyme
Chambre double cosy (non fumeurs)
Séjour au fév. 2025
En couple
8 évaluation
5.0/5
Exceptionnel
Publiée le 10 avr. 2025
Nice location. Easy access the shopping and food streets. Lots of shops nearby the hotel. Walkable distance to few attractions including castle
Traduire
Réponse de l'établissement: Thank you very much for choosing Sotetsu Grand Fresa Kumamoto.Thank you again for taking time out of your busy schedule to give us your feedback.We are very pleased to hear your compliments about our location.Our hotel is located in a busy downtown area with restaurants, shopping malls, and train stations in the vicinity, which has been well received by many of our guests.If you ever have a chance to come to Kumamoto again, please do not hesitate to use our hotel.We look forward to seeing you soon.Sotetsu Grand Fresa KumamotoFront Desk Staff
EmJTravels
Supérieure - non-fumeur (2 adultes)(lit queen size)
Séjour au juill. 2024
En couple
4 évaluation
5.0/5
Exceptionnel
Publiée le 5 sept. 2024
Cleanliness 🫧 4/5; - absolutely fine room, clean bathroom and bed linens, carpet has seen better days but not terrible! Location📍 5/5; - 5 min walk from train station and located next to loads of restaurants and malls! - We needed 24hr parking for our bike and it was super close and cheap Service 🛎️ 5/5; - Check in was self service but staff were super friendly and more than happy to help! Amenities ☕️ 5/5; - Really nice free toiletries and bits and bobs for the room available at front desk (face wash, lotion, face masks, coffee packs, razors etc) - lots of choice for buffet breakfast
Traduire
Réponse de l'établissement: Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness of your room, as well as the convenient location near the train station and various dining options.We are also thrilled that our staff made a positive impression during your self-service check-in, and that you found our amenities and breakfast offerings to your liking. Your kind words about our free toiletries and breakfast selection mean a lot to us.We appreciate your feedback regarding the carpet, and we will certainly take it into consideration as we continue to improve our facilities.Thank you once again for your wonderful review. We look forward to welcoming you back in the future!Best regards,Frontdesk
S00026
Chambre double cosy (non fumeurs)
Séjour au déc. 2024
En couple
7 évaluation
5.0/5
Exceptionnel
Publiée le 24 janv. 2025
I recently stayed at a super new hotel in Kumamoto, and it truly exceeded my expectations. The location is fantastic—right in the heart of the city, making it incredibly convenient for both sightseeing and shopping. The hotel is just a short walk away from bustling shopping areas, so it’s easy to explore local boutiques, malls, and cafes. Plus, the famous tonkatsu restaurant is just around the corner, which was a big highlight of my stay. If you’re a fan of this iconic Japanese dish, you’ll love how close it is! One of the best features of this hotel is the parking. It’s easy to access and very convenient, especially in a busy city like Kumamoto where parking can be a hassle. The hotel itself is super modern and well-maintained, with sleek, contemporary design and all the amenities you need for a comfortable stay. The staff were friendly and professional, ensuring a smooth check-in and offering helpful tips about the area. Whether you’re in town for business or leisure, this hotel’s location and convenience make it an excellent choice. I’ll definitely be back next time I’m in Kumamoto!
Traduire
Réponse de l'établissement: Dear Guest,Thank you so much for your detailed and wonderful feedback regarding your recent stay with us!We are thrilled to hear that our hotel exceeded your expectations and that you enjoyed our fantastic location in the heart of Kumamoto. It’s great to know that you found it convenient for sightseeing and shopping, and that you were able to explore local boutiques, malls, and cafes easily. We’re glad you enjoyed the nearby tonkatsu restaurant as well!We appreciate your comments about our parking facilities, as we understand how important convenience is in a busy city like Kumamoto.It’s wonderful to hear that you found our hotel modern and well-maintained, with a sleek design and all the necessary amenities for a comfortable stay. Our staff takes pride in providing friendly and professional service, and we’re glad they could assist you during your visit.Thank you for recommending us, and we look forward to welcoming you back on your next trip to Kumamoto!Sincerely,Sotetsu Grand Fresa KumamotoFront Desk
Invité
Chambre double cosy (non fumeurs)
Séjour au juin 2024
En couple
13 évaluation
5.0/5
Exceptionnel
Publiée le 8 juill. 2024
Good value for money, location is good, self service checking area had staff at hand go assist. Hotel is very generous with help-yourself amenities from makeup remover, face mask to drip coffee bags. Room was comfortable and clean.
Traduire
Réponse de l'établissement: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with the location, service, and amenities.We will continue to strive to improve our service.We look forward to seeing you again.Front desk staff
Ouisuuuuu
Chambre double cosy (non fumeurs)
Séjour au juin 2024
Voyage entre amis
16 évaluation
5.0/5
Exceptionnel
Publiée le 22 juill. 2024
Very nice!! There are comb, mask, body lotion you can take. The room is large enough and very convenient.
Traduire
Réponse de l'établissement: Thank you very much for staying at Sotetsu Grand Fresa Kumamoto.We are very pleased that you were satisfied with the room and amenities and that you left a high rating.We will continue to strive to meet your expectations.We look forward to seeing you again.Front desk staff