Grand Hyatt Kunming

I would like to commend the exceptional service provided by the hotel staff during my stay. When I found that my foreign mobile data had run out, leaving me unable to use AliPay for payments, the staff went above and beyond. They took the initiative to walk to a shop outside the hotel to verify the situation, which I truly appreciated. Thanks to their suggestion, I was able to visit a nearby bank and successfully withdraw RMB. Their efficiency was evident from the moment I arrived by taxi until my baggage was delivered to my room. I am grateful for their support and professionalism throughout my stay. Thank you for making my stay so positive .though I just ordered 2 boiled eggs they kindly accommodate me with combination of veg  , Though I request for fruit bowl which is not available at room service , they manage to give me with a compliment . and the price is reasonable for room service .  by local eatery if you turn left from entrance walk down the stairs . And their shopping mall is connected through third floor . I manage to do some last minute shopping at supermarket to bring back as souvenir . The gym is fully equipped and high tech . Highly recommend this hotel .

Great experience and good stay with the hotel. Connection with the mall accessible for rainy days. Kevin wan and Nano Lan also helped us greatly with our stay at the hotel. Would love to stay here again

The hotel is new, the location is strategically inside the city and it is very convenient to explore the surroundings. What really stood out to me, though, was the exceptional service from the concierge staff “Bianca” and “Nancy”. They were not only friendly and helpful but also proactive in ensuring everything was perfect. I especially appreciated how they consistently followed up to make sure our needs were met. Highly recommended for both leisure and business travelers.

Most beautiful hotel in Kunming, 5 star decoration and service, convenient connection to shopping mall.

Really enjoyed our stay at Grand Hyatt Kunming, and the room looks luxurious, very clean comfy bed and room, and we were given a nice welcome plate of grapes on our arrival. But I felt the pillows could be more comfortable as it was quite thin. The staff at Grand Hyatt were also very nice and prompt in their service. When we rang the room service, the staff were very fast in meeting our requests. From the front service desk, to the bellman, and the staffs that delivered water to our room, they were all very polite and helpful and made our stay a pleasant one. A special shoutout to Nancy at the front desk for her great, friendly attitude, and going above and beyond in her service during our stay. Will definitely recommend Grand Hyatt Kunming!

I had a great stay! The hotel has large, comfortable rooms, friendly service, and it’s very close to a shopping mall — super convenient! 👍