Song Hotel Kunming

I’ve to say this is the best hotel in Kunming, we had terrible busy conference week but the stay at Song hotel gives us wonderful relief in such busy days. We had booked 4 villa rooms including 3 foreigners and the hotel provides us tremendous service during the week. Their facilities, sanitary conditions, restaurant, breakfast, conference room etc are way beyond my expectation. Especially their timely response throughout housekeeper Xiao Bu who can always solve our requirements in just a second. Special thanks to their Chinese restaurant which severed delicate vegetarian food to my colleagues!

Good service and food is excellent Service Housekeeper xiao Liu is very impressive on her service

Lovely stay at Song Hotel. Special shout out to Winnie and Blair who accommodated all our needs and made our stay as comfortable as possible. Amenities-wise everything was well stocked and our family felt at ease and at home. Price is slightly steep all things considered, but we had more space than we’d ever need. Solid recommend.

Excellent services but language is big issue they need to have English speaking customer care two times we ended up ordering wrong food

This is an extremely pretty and grand hotel. To be able to stay in a villa, and with the lobby overlooking the lake, the hotel ambience was amazing. The service of the staffs were amazing. The bell boys operating the hotel buggy could remember which room we stayed within the day. The breakfast service to the room was not bad too. Not the best hotel food i have tasted, but still satisfying. The room was comfortable, big and feels like home to rewind. The location is pretty far away from the main city and many attractions of Kunming, so the best way is to Didi out. There are some hiccups with our cardkey not being able to open the doors the next day, and we had to wait outside the find a staff in this massive hotel ground and wait again for another staff to arrive and open for us. Another problem was wifi, which we had trouble connecting to as it requires a China number. The room service staff who was amazing helped as with it. But this should be an improvement for overseas guest to be able to connect to wifi. For the ambience and traditional setup of the hotel, it was still a great stay.

Stayed in 3 villas for a family of 6 for 2 nights. The guest relations staff who checked us in were very pleasant - Mr Zhao Hun Nong and Ms Xiang Liu. They patiently assisted with our requests during check in and even troubleshoot our wifi connection issues. A few hiccups on the maintenance issues during our stay and they managed to resolve most of them.