Holiday Inn Kunshan East

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.

Nice breakfast. Good selection of food. The coffee quality is good.

Great

已有好幾次入住崑山時代假日酒店，每次都非常滿意。室內泳池，更衣室及健身房的工作人員態度良好，所有設備齊全，整潔衛生。餐廳環境舒適，早餐食品尚算豐富及美味。餐廳服務人員代客有禮，特別點讚服務員曹娟娟女士，工作態度良好，服務認真，對待客人有禮。

洲際旗下的假日酒店，雖然衹有四星，但可能相鄰皇冠假日，所以各類設施與皇冠假日共用（健身、早餐等公共設施）所以非常有性價比。房間格局也很新穎。還給我們升級了河景房。早餐也很豐盛。品種中西餐齊全。酒店對面就是個大潤發超市和各類餐飲。在距酒店3公里左右還有個寶島又一村和媽祖廟，可以逛逛。

大堂很有設計感 房間空間很大 挺適合帶小朋友出來玩的 對面就是商場 旁邊就是公園 這個天氣非常適合放風箏和野餐 kiko 和 coco非常熱情 值得五星好評