City Tower Hotel

J'ai apprécié le séjour malgré la courte durée. Un parking est disponible. L'accueil et le service sont très fluides et élégants. La chambre est spacieuse (pour deux personnes). Le petit déjeuner est varié et donne sur la ville et la mer (22ème étage). Je reviendrai certainement à l'hôtel. Merci à tous.

L'hôtel est très vieux, mais le personnel est très professionnel. L'hôtel est bien situé, très proche du quartier des affaires.

L'attitude du service au comptoir et au restaurant est bonne et l'emplacement est de première classe. Si vous souhaitez vous déplacer dans la ville en bus, il se trouve à moins de 5 minutes de l'hôtel. Une grande aide est apportée pendant le Ramadhan. Un hôtel humain. 

L'emplacement de l'hôtel est excellent Proche de tout Les chambres d'hôtel sont rénovées Le service d'enregistrement et de départ est très rapide et excellent

Transport pratique et chambres propres

Good location, near bus stop to Souk Al Mubarakiya and shopping center.

The room was spacious and good value for money in the center of Kuwait. 5 minute walk from malls and lots of cafes around. There was a stain on the rug which I feel could have been replaced but other than that I enjoyed my stay. Breakfast was nice also.

As I stayed longer, few things slipped. Cost savings are taken to the extreme to the point that only one toiler paper roll is provided. Some reception staff (Egyptian guy and one African lady who was there the last day I checked out) can definitely be improved. They show little friendliness and little flexibility and their tone is not welcoming at all. Things that can be improved at the hotel include: gym being open 24/7 because 8-8 for people on business trips is too limiting. Hotel supplies need to be more generous. Card required activation several times which was annoying. We should also not be signed to not allow guests up, it’s the first hotel in Kuwait that asked me for that. The hotel also doesn’t have a long stay rate and as someone who wanted to stay up to a month and perhaps more, I didn’t get any special treatment. In fact, I was encouraged to leave earlier so they can benefit from the higher eid rates. Hotel has a sign at reception that says we offer later check out (up to 2pm or something). When I asked for a late checkout I was told latest is 1pm because they have other guests waiting! I had requested a scale which the hotel kindly accommodated (albeit it was the wrong type). At reception I kept being asked about it and right before leaving reception lady told the guy who was carrying my luggage to confirm if I left it behind!!! It’s a large weighing machine for bags and I didn’t understand why they thought Id take that with me! Other than fluctuating rates, this remains one of my favourite hotels in Kuwait. Food was beyond amazing although I didn’t like that drinks were ordered separately from the cafe. Room service staff, helpers, and the person who cleaned my room are great. I specifically thank the person who accommodated my request for more water bottles in my room.

The hotel is old and the location is away from shops and eateries. The rooms are a bit dim, and charging points are close to the floor, thus not user- friendly. However, the service of the staff is wonderful, from the front desk to the porter and room service; they are all friendly and very helpful. That was what made my stay memorable