Kyrenia Palace Boutique Hotel

Unfortunately, I cannot recommend Kyrenia Palace. The hygiene standards were shockingly poor — the room was clearly not properly cleaned before our arrival. We found hair from previous guests on the bedding and in the bathroom, the ashtrays were still full from whoever stayed before us, there is mould and leaks in the roof while the taps barely pour any water. It was extremely disappointing and made the whole experience uncomfortable. Cleanliness is the most basic expectation, and sadly, Kyrenia Palace completely failed to meet it. I know what it is to maintain an old building and sadly they fall very short from their duty when it came to maintenance and the fixtures and fittings. We did bring this to the attention of the staff who offered to move us but this was offered on the 2nd night at 7pm and being a family with 2 small kids it made no sense as we already slept there the night before. We couldn't speak to anyone from management and they kept being untruthful making up that we didn't give them access to the room and then simply ignoring our messages. One of the worst places i stayed in and apart from a good location it has absolutely nothing to offer.

Despite the great location our family's stay at this Cyprus hotel was deeply disappointing. Our two-bedroom apartment, advertised with a kitchen, two bathrooms, and a pool, was far below the standard expected for £200 a night in what is renownedly considered a very affordable area. The property was unclean upon arrival (hair, used bottles, cigar/cigarette butts and a dirty pool), and the facilities were severely lacking. Issues included a microwave plug incompatible with the socket, a dribbling shower and tap making one of the bathrooms unusable, inadequate bin bags, grease stains and ripped seams on the sofa, and showers and toilet seats on the verge of collapse. The air conditioning leaked profusely, causing a significant puddle that resulted in our four-year-old daughter slipping and injuring herself. Furthermore, despite our expectations, no cleaning service was provided during our three-night stay. We contacted management to address these serious issues and request a partial refund. However, instead of a helpful response, management visited our apartment while we were putting our young children (aged two and four) to bed, suggesting a move to separate rooms in the main hotel. This was unacceptable for several reasons: we were already unpacked, moving at bedtime with two young children was highly disruptive, and separating our family went against the reason for renting the apartment with a kitchen and pool. Their accusation that we were avoiding them and refusing access to their employee was completely false, a claim we offered to verify with the hotel's CCTV footage. Despite their promise to review the situation and potentially refund part of our payment, they have remained unresponsive since our departure. This hotel offers neither the quality accommodation nor the customer service to justify its price. The blatant disregard for our complaints and the false accusations made by management are simply unacceptable. I strongly advise against booking this property.

One of the few places where the pictures posted by the hotel are identical to what you find once there. Oh what an interesting place, indeed! The Kyrenia Palace Boutique Hotel is a gem, with this multitude of antique objects carefully chosen with love! And the rooms are royal! We spent 3 wonderful nights, thanks to Zafar, the dedicated manager, who did his best to make us want to come back again... And he succeeded, because we certainly will!

This is a beautiful hotel in the heart of the harbour in Kyrenia. It is absolutely gorgeous, the staff here are the friendliest and most helpful group of young men and I appreciate each of them. Thank you! I spent one night here and wish I could have stayed much longer. The shower was immense, the beds comfortable, everything is uniquely designed and decorated with charm. The breakfast is a Turkish breakfast and I do enjoy them so very much. I have nothing but love for this enchanting hotel thank you again from America!

We were so pleased to have booked a stay at this hotel for the furnishings of the hotel and our room alone. Our room was very comfortable and stuffed with antiques but with modern plumbing. Our room was right next to the mosque tower and we had read the reviews and expected to be woken early but this happened just once during our 3 night stay. The hotel staff are very welcoming and friendly and the buffet breakfast was very good with local food offered plus eggs cooked to order, the home made bread was amazing. I loved to watch the staff put food out for a mum and kittens and they kept us entertained while we ate breakfast outside on the patio. They also welcomed two street dogs that wandered down the road and into the hotel for some shade. As an animal lover i was happy to see the strays being taken care of so well but even if you are not keen to see the animals they keep their distance if you do not want to interact with them. We will definitely stay here again when next in Kyrenia.

Loved this place. Great staff, bonkers decor but it worked in the context and very warm welcome for the dogs and cats of the neighbourhood. Great location for the harbour, castle, old town, restaurants etc. we parked right outside which was an added bonus.