Le Relax Luxury Lodge

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Le Relax Luxury Lodge

Anse Gaulette, LaDigue, Seychelles, La Digue, SeychellesVoir le détail de l'hôtel
Le Relax Luxury Lodge
Le Relax Luxury LodgeLe Relax Luxury LodgeLe Relax Luxury Lodge
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Avis des voyageurs

7.6/10
Bien
31 évaluation
Avis vérifiés
Emplacement7.6
Commodités7.6
Service7.6
Propreté7.6
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Toutes les évaluations(31)
Évaluations positives(15)
Évaluations avec photos/ vidéo(2)
Évaluations négatives(7)
Invité
Séjour au déc. 2022
En couple
10/10
Exceptionnel
Publiée le 31 janv. 2023
Un grand merci à Mohan pour sa gentillesse et sa disponibilité. Osez sortir de LA PASSE et des hôtels collés les uns aux autres et profitez ENFIN du calme de la serenite et du bonheur d’être presque seuls au monde !!!! nous étions dans la chambre avec vue direct sur la piscine et la mer ; Très bien équipée , le ménage est parfait chaque jour . Louez des vélos et jouez les Robinson seuls au monde. À recommander
Invité
Séjour au juill. 2022
En couple
10/10
Exceptionnel
Publiée le 17 août 2022
Un grand merci à Mohan poilue sa gentillesse et sa disponibilité. Osez sortir de LA PASSE et des hôtels collés les uns aux autres et profitez ENFIN du calme de la serenite et du bonheur d’être presque seuls au monde !!!! nous étions dans la chambre avec vue direct sur la piscine et la mer ; Très bien équipée , le ménage est parfait chaque jour . Louez des vélos et jouez les Robinson seuls au monde. À recommander
Invité
Séjour au déc. 2022
Autre
8.0/10
Très bien
Publiée le 31 janv. 2023
Personnel très sympathique, belles grandes chambres avec intimité. Pratiquement sur la plage de la belle LaDigue, où vous obtenez les meilleures vibrations de Seycelles. La nourriture pourrait être améliorée, mais le personnel était vraiment super gentil et serviable.
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Invité
Séjour au nov. 2022
En couple
4.0/10
Publiée le 6 déc. 2022
Mon mari et moi avons séjourné ici pendant 3 nuits lors de notre lune de miel. Que dire, malheureusement à notre arrivée la situation nous a tout de suite semblé pas la meilleure, la chambre en elle même serait très agréable mais malheureusement elle s'avère presque être un bunker puisqu'elle est située directement sur le petit jardin partagé avec toutes les autres chambres, donc s'ils s'ouvrent, les rideaux peuvent être vus par tous les autres invités et les fenêtres ne peuvent pas être ouvertes car elles sont verrouillées. Le ménage laisse beaucoup à désirer, à notre arrivée les draps avaient des petites taches couleur rouille et les serviettes des taches noires, le robinet était tout sale au fond et avec beaucoup de moucherons, nous avons trouvé d'autres insectes morts dans la chambre et un cafard géant se promener tranquillement sur la tente. Nous avons également demandé des serviettes de plage et celles-ci étaient également tachées et lorsque nous l'avons signalé, le personnel n'a pas semblé particulièrement surpris. Le petit déjeuner offre peu de choix et le service est assez lent, les fruits ne sont pas les meilleurs, le jus de fruit qu'ils proposent n'est pas frais industriel, par contre l'omelette et les crêpes sont bonnes. La plage en face n'est pas très invitante à cause des gros bancs d'algues dans la mer qui sortent à marée basse, mais il y a beaucoup de très belles plages à quelques minutes à vélo. Le personnel était sympathique et a fait de son mieux, mais malheureusement, l'hôtel ne vaut pas le prix qu'il facture.
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Réponse de l'établissement: Cher invité, Tout d'abord, merci d'avoir pris le temps de partager votre retour, mais nous sommes déçus de savoir que votre expérience n'est pas satisfaisante. J'ai partagé vos précieux commentaires avec l'équipe appropriée pour renforcer notre capacité à nous améliorer. Veuillez accepter mes sincères excuses pour l'expérience globale et le service qui n'a pas répondu à vos attentes. J’ai personnellement discuté de vos préoccupations avec les différents chefs de département et je vous assure que nous en avons sérieusement pris connaissance et que nous regrettons sincèrement ce que vous avez dû subir. Je vous assure en outre que nous prendrons des mesures correctives et des mesures pour garantir que de tels incidents ne se reproduisent plus. Je m'assure que lors de votre prochaine visite, vous ne rencontrerez aucun défi et que vous passerez un séjour mémorable. J'espère sincèrement vous accueillir à nouveau et vous demande de bien vouloir nous donner une autre occasion de vous servir. Cordialement, Mrinal Kapoor Directeur général
DrJyM
Séjour au oct. 2024
En couple
2.0/10
Publiée le 16 nov. 2024
Avoid this place! Pictures and description are really misleading. What you will experience is musty smelling rooms, worn furniture, dusty curtains, cockroaches and other insects (every night), really dirty bathroom. Loud neighbors with a barking dog (all night long). Room service left our room unlocked. Windows cannot be opened as they are screwed to the frames. Breakfast was a joke and an impudence in view of the room rate ... We were so disappointed (and disgusted by the place), that we shortened our visit. Hotel manager confirmed that we would be refunded. However, this was later revoked by the general manager using false reasons, so they even cheated on us and didn't sticked to their promise. We are still waiting to get our money back! Reading through the replies given by the management to other low reviews/ratings, I expect them to put the blame one us, their customers ... which would simply complement the picture of how they perceive and treat customers. A shame for Seychelles and La Digue.
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Invité
Séjour au oct. 2024
Autre
2.0/10
Publiée le 13 nov. 2024
Avoid this place! Pictures and description are really misleading. What you will experience is musty smelling rooms, worn furniture, dusty curtains, cockroaches and other insects (every night), really dirty bathroom. Loud neighbors with a barking dog (all night long). Room service left our room unlocked. Windows cannot be opened as they screwed them to the frames. Breakfast was a joke and an impudence in view of the room rate ... We were so disappointed (and disgusted by the place), that we shortened our visit. Hotel manager confirmed that we would be refunded. However, this was later revoked by the general manager using false reasons, so they even cheat on you.
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Invité
Séjour au oct. 2024
En couple
10/10
Exceptionnel
Publiée le 7 nov. 2024
Our stay at Le Relax Luxury Lodge in La Digue, Seychelles, was amazing from start to finish. Kishore and Yankee greeted us warmly at the ferry jetty and took us to the resort. Check-in was quick, and we settled right in. We stayed in Room No. 1, with a beautiful ocean view. The area was quiet, almost like a private spot just for us. Sitting outside and watching the ocean was so calming, a perfect escape in nature. The room was spacious and had everything we needed, including excellent WiFi, which was much better than other places we’ve stayed in Seychelles. As Indian vegetarians, we were thrilled with the food options. We used room service for dinner, and every meal was delicious. Breakfast was also fantastic, with many Indian vegetarian choices. Finding authentic masala tea was a wonderful surprise! The staff was incredibly friendly and always ready to help, making our stay even better. My wife and I loved every moment, and we’re already missing it. We’ll definitely return to Le Relax Luxury Lodge for another relaxing getaway!
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Claudia Georgia... D
Séjour au mars 2024
En couple
10/10
Exceptionnel
Publiée le 10 avr. 2024
The hotel is very nice with an amazing view on the ocean. The staff is really friendly and helpful. I was not sure about this hotel since few bad reviews but honestly speaking is really cute. You can’t choose a 3 stars hotel and pretend a luxury 5 stars treatment and then complain on Tripadvisor. Is worth it and many thanks to the staff. You are really amazing people!
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Réponse de l'établissement: Dear Guest, Thank you so much for this beautiful review, it means a lot to us. I am delighted to note that you enjoyed your recent stay with us and indeed pleased to note that the overall hospitality, service and hygiene standards met your expectations. Our team are our greatest asset. Each and every team member at Le Relax Luxury Lodge, La Diuge ensures that the guest has a pleasant and comfortable stay with us and they put in their best effort to achieve that. Thank you for recognising their efforts towards making your stay memorable. My team and I look forward to welcoming you back soon. Warm Regards, Mrinal Kapoor General Manager
Dreamer52570735240
Séjour au mai 2024
En couple
10/10
Exceptionnel
Publiée le 7 juin 2024
It was wonderful. The room is modern and well equipped, the breakfast is good with fresh fruits and tasty Indian dishes, and the location is just in front of a beautiful beach. Special thanks to Aman for being that caring, helpful and professional, great person and great service !
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Réponse de l'établissement: Dear Guest, Thank you so much for this beautiful review, it means a lot to us. I am delighted to note that you enjoyed your recent stay with us and indeed pleased to note that the overall hospitality, service and hygiene standards met your expectations. Our team are our greatest asset. Each and every team member at Le Relax Luxury Lodge, La Digue ensures that the guest has a pleasant and comfortable stay with us and they put in their best effort to achieve that. Thank you for recognising their efforts towards making your stay memorable. My team and I look forward to welcoming you back soon. Warm Regards, Mrinal Kapoor General Manager
MileDjokic
Séjour au déc. 2023
En couple
8.0/10
Très bien
Publiée le 6 janv. 2024
The Le Relax Luxury Lodge is a dream for someone looking for peace during his vacation. A little isolated from the nearest hotels, it is located on the northeast of La Digue . The beach is less than a minute away from the lodge and is simply gorgeous and empty of people ;). Only a few minutes’ walk away is one of the most beautiful beaches we have found (Anse Pate Beach), with probably the most photographed palm tree in La Digue. The waves can be a bit rough, but it pays off hundreds of times over. The room in the hotel was large and well-furnished. For breakfast, you could choose between an Intercontinental and an Indian breakfast. The. Indian breakfast takes a little longer to be ready. From the hotel to the harbor, it is about 20 minutes by bike. You can borrow bikes from the hotel, but they are without lights, so we rode through the night on the way back. It's best to pack a headlamp.
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Réponse de l'établissement: Dear Guest, Thank you so much for this beautiful review, it means a lot to us. I am delighted to note that you enjoyed your recent stay with us and indeed pleased to note that the overall hospitality, service and hygiene standards met your expectations. Our team are our greatest asset. Each and every team member at Le Relax Luxury Lodge, La Digue ensures that the guest has a pleasant and comfortable stay with us and they put in their best effort to achieve that. Thank you for recognizing their efforts towards making your stay memorable. My team and I look forward to welcoming you back soon. Warm Regards, Mrinal Kapoor General Manager
wedeliverbbs
Séjour au fév. 2023
En couple
2.0/10
Publiée le 23 mars 2023
Very misleading. Horrible experience!! Our room was next door to a family with yelling kids, barking dog and rooster woke us up at 6 am. Not the la relax stay we were looking for. The landscaping was not done/lawn full of weeds. Their advertised pool was green and HOT and not deep. Not really a pool. The actual hot tub was empty and not in service, if you could even find it behind the weeds. Our patio was in the middle of rocks with ants crawling all over the chairs. If you could look past all of this, the beach was across the street and was ok but you can not swim here. Rocky beach. The air conditioner was not putting out cool air. No cold running water. We took our complaints to management, showing them around the room and outside with our complaints, we never heard back from her. We spent that day going around the island looking for a different hotel room. We were supposed to stay three nights but it was so bad we left after one night and moved to a better property. I can't emphasize strongly enough that you DO NOT use this hotel. Definitely not the luxury relax lodge. they portray on their website.
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Réponse de l'établissement: Dear Guest, kindly inform everyone why you have written this feedback in the first place. You wanted to check out after the first night stay and wanted a refund on your other two nights. The hotel went out of their way to provide you with another room however you declined and just wanted to walk out of the hotel as you had made up your mind. Had you got your refund you would not have posted adverse feedback on all social media platforms. You and your wife have posted not one but two adverse comments on Trip Advisor itself. I did complain to Trip advisor as well about such behavior. You wanted to vent out your frustration since you did not get a refund. This is very typical of guests like yourself to resort to writing on social media, in not just our establishment but anywhere you go as this helps you to come to terms with the situation rather than accepting your mistake. The hotel keeps a room reserved for you for as long as it takes, and you just cancel the booking in a split second. What would be your reaction if the hotel cancels your booking just before your arrival? Le Relax Management.
G2042PTmarkr
Séjour au fév. 2023
En couple
2.0/10
Publiée le 23 mars 2023
Anything but luxurious. This Hotel should be wiped off the island, so poorly maintained. The eye sore of a neighbor next door with the screaming kids, barking dog and loud rooster. That was my view. Try finding the hot tub. You have to get past all the weeds and to find the weeds growing on it and no water. AC was not working correctly, no cold water, tape holding the shower panels together, landscaping not maintained, looked like a jungle, weeds everywhere, patio made of stone with lounge chairs in the middle full of bugs, need shoes to walk on it. The pool, tiny and .9 meters deep of almost boiling water. The beach across the street is not swimmable unless you wear shoes, its all rock. See photos attached, zoom in on a few. Tried speaking with hotel management and they made no effort. Checked out 2 days early and stayed at Patatran. They would not even respond to **********. So calling Visa to dispute this crap of hotel and its service. Beware of booking this place, their pictures are not up to date and the nice pictures you see of the beach is from Patatran Hotel a mile down the street.
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Réponse de l'établissement: Dear Guest, kindly inform everyone why you have written this feedback in the first place. You wanted to check out after the first night stay and wanted a refund on your other two nights. The hotel went out of their way to provide you with another room however you declined and just wanted to walk out of the hotel as you had made up your mind. Had you got your refund you would not have posted adverse feedback on all social media platforms. You and your wife have posted not one but two adverse comments on Trip Advisor itself. I did complain to Trip advisor as well about such behavior. You wanted to vent out your frustration since you did not get a refund. This is very typical of guests like yourself to resort to writing on social media, in not just our establishment but anywhere you go as this helps you to come to terms with the situation rather than accepting your mistake. The hotel keeps a room reserved for you for as long as it takes, and you just cancel the booking in a split second. What would be your reaction if the hotel cancels your booking just before your arrival? Le Relax Management.
Invité
Séjour au déc. 2022
En famille
10/10
Exceptionnel
Publiée le 31 janv. 2023
We stayed for 2 nights in Le Reax Luxury Lodge and experienced a wonderful time of course. The location is extremely scenic and on hilly steps just opposite the beach offering ocean view from rooms. The rooms are very beautifully furnished offering comfort and true luxury with personalized service and variety of excellent food. We will remember for ever the time spent in beautiful island La Digue in general and our stay in the Le Relax Luxury Lodge in special.
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Invité
Séjour au déc. 2022
En couple
6.0/10
Publiée le 31 janv. 2023
Stayed here as a couple in July and for 3 nights. 1st and most important thing to say is we were looked after from the moment we arrived to when we left by Mohan who was pleasant, super efficient and couldn’t do enough for us. Thanks Mohan you are a real asset to this property. Secondly, La Digue is beautiful and we really enjoyed our stay. To the hotel - I was expecting a bijou , boutique type hotel - for Brits reading we got mid range B&B. We were the only ones staying there which I guess didn’t help. Location is a little remote so a bike essential (no cars) It’s probably not the place to kick back and chill as facilities are limited, pool is small and there is nothing to do close by. Restaurant was just ok - we ate breakfast there each day and dinner there once. Chez Juliet is a 10 min bike ride away and I’d strongly recommend. Given the time of year and empty rooms I expected more for my money - don’t know if that’s a reflection of this property, La Digue generally or the Seychelles overall. We are still touring so I guess we’ll find out!
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Invité
Séjour au déc. 2022
En famille
10/10
Exceptionnel
Publiée le 31 janv. 2023
It was a good hotel, helpfully, and helped us with everything everyday. Mohan was so good and service minded. Good breakfast, big rooms, clean, sea view, nice bathrooms. We will definitely coming back next year, and recommend our friends this hotel, Thank you Mohan, Family Billkrantz
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