Invité
17 octobre 2022
My wife and I were excited about staying at O’Soleil Chalets based on the positive reviews. Sadly, the guesthouse and our overall interactions with the owners left us feeling disappointed, unimpressed, and more than a bit weirded out, even if the setting was a gorgeous paradise. For context, we are mature, respectful, and experienced world travelers that have traveled the globe for over four decades. We have stayed in literally 100’s of vacation rentals, many of them in tropical destinations. We get the challenges, idiosyncrasies, and limits of living on an island. We made a deliberate effort to be thoughtful, fair, and objective in our review, and report factual observations from our stay, rather than injecting too much of our subjective opinion into this review until our last comment. We hope the owners can accept the feedback, and use it as an opportunity to address the concerns and shortcomings so future guests can have a more enjoyable and comfortable stay, rather than discounting or dismissing honest feedback, as they have done with other guest reviews. We certainly would want to know about the issues we experienced if we were considering staying at O’Soliel. First off, Frank and Helen were both pleasant, welcoming, and several times told us to ask them for anything we needed. The AC worked well, and kept the bedroom cool. Helen was helpful in ordering us a cab to meet us at the Mahe jetty to take us to the airport. They also allowed us to keep our bags at their house after check out for a few hours while we waited for our ferry to depart. The maid and her partner who helped with bike rentals were lovely people and helpful. The most disconcerting, and disturbing aspect about our stay at O’Soleil Chalets is the surveillance camera that is mounted on the front porch of the unit. The camera is pointed at the front door and kitchen window. Because of the heat and humidity, it’s necessary during the day to leave the front door open to allow a slight breeze to move through the family room and kitchen area. (The air conditioning unit does a good job of cooling the bedroom, but is unable to also cool the family room and kitchen). Frank made no mention of the surveillance camera at check-in, nor is there any mention of the cameras in the Air B and B description. When we messaged Frank about the cameras, his (delayed) response was the cameras were functioning, but “for now they are not recording.” He added that Helen planned to bring monitors to begin recording guest activity in the rentals. He made no effort to ask how we felt about having camera monitor us, and its impact on our sense of privacy. He did not ask what he could do to make us feel more comfortable, like perhaps turning the cameras off for our stay. Ultimately, we simply turned the camera 90 degrees so it pointed away from the inside of our unit to help maintain our privacy. Helen’s only comment regarding our query about the surveillance camera was to call our questio
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