Résidence Nemea L'Aigle Bleu

The good side of the residence is the location, as it is located in the immediate vicinity of the ski resort. We also liked the view of the fortress and the old town. But, unfortunately, we had very unpleasant experiences in the residence, which are the result of indifferent and unfriendly employees. Before arriving, we reserved a (paid) parking space in the garage by e-mail, and when making the reservation, we informed them that the height of our car, which has a ski case on the roof, is 210 cm. When we wanted to drive into the garage, we luckily noticed that the height was 190 cm. No one apologized to us for the mistake, which would have caused damage to the suitcase and skis. We were then told at the reception that we can park in the free parking, which is 600 m away. We experienced the next disappointment when we arrived at the apartment, which was dirty and very modestly furnished. One room had no wardrobe at all and the beds were very cheap and uncomfortable. There were very few glasses in the kitchen, basic necessities were also missing, e.g. cutting board. We informed the reception about the deficiency, but they did nothing to correct the deficiency. We experienced next disappointment when we realized that there were no cleaning products for the bathroom and toilet in the apartment, which we had to clean ourselves. We went to the reception and asked them to give us suitable cleaners. We were offered a tablet for the dishwasher and a small bottle of dishwashing detergent. So it became clear why the apartment was so dirty. Apparently, the reception doesn't even know that the bathroom and the toilet can't be cleaned well with dishwashing detergent, and the guests don't take it with them on vacation either. But the staff doesn't care how clean their apartments are. Furthermore, WiFi is not free in the apartment, but costs €16 per person. As it is extremely slow, it is better to use mobile internet. When booking, the sauna was also included in the price, but it was not working. They have "very friendly" warnings in the corridors that you will be evicted if you listen to music after 10pm. The staff doesn't even bother to clear the snow at the entrance. The residence is a disgrace to the tourism of France and the EU. I travel a lot, I have been in more than 200 apartments and hotel rooms, but I have never experienced such an contemptuous attitude of the staff towards the guests.