Hôtels Holiday Inn Express à Lafayette

L'hôtel se trouve à environ 15 minutes en voiture de Wal-Mart près de l'université Purdue et à environ 16 km de l'université. Lorsque je suis allé faire du shopping au supermarché Wal-Mart ce soir-là, j'ai découvert que l'hôtel n'était pas à proximité du supermarché Wal-Mart près de l'université. C'était trop occupé et il n'y avait aucun passage à niveau. Je devais faire un voyage au dortoir étudiant le plus proche. Il n'y a pas de remboursement pour l'hôtel sans séjour. Rappelez à tout le monde de ne pas faire la même erreur. (Remarque : Étant donné que l'évaluation doit être notée, il n'y a aucune référence au score de non-séjour)

Shame on you, Hilton. For $800 per night, I expect more....a LOT more. I should have known there was going to be a problem before we even arrived. I had used the Hilton app to select a room. Several hours later, the app notified me that our room had been switched for some unknown reason. I called the hotel, and was told that maybe the other room ”extended their stay”. OK, no problem. So we arrived at 11pm after a long day of traveling and tried to get into our ”new” room with the app, and of course the key didn't work. We also noticed that there was a loud TV next door, which was easily heard in the hallway. So we trudged over with our suitcases to the front desk (in another building), to complain about the change/key/location of room. We were greeted by ”grandma” and her poodle, crocheting on the couch; ”daughter” working the front desk; and ”granddaughter” (the only one who seemed to know what was going on), who telephoned the room with the loud TV and addressed the occupant by his first name saying ”Hey, are you watching the TV?” Real high class welcome. I requested another room on a different floor. Our new room greeted us with the cooling system fan on full blast and the ceiling fan going....and the room was too hot! We tried to get a good night's sleep, but no luck. The next day, I called the front desk and said the A/C didn't seem to be working. A maintenance guy showed up about 10 mins later and said that ”the freon was out and did I want them to fix it?” He did get it fixed during the time we attended our son's commencement ceremony, hence my generous ”2-star” review instead of ”1-star”. On to our ”free breakfast”: they should have paid us to eat it!! Gross at best. (You have been warned.) Cleanliness of the room? LOL. Carpets were old and had unknown dried ”stuff” stuck in places, curtains were ripped, furniture upholstery stained, mold in the shower, etc. You get the picture, but I added a couple anyway. Oh yeah, on the 3rd night, our key didn't work so we had to trudge on over to the desk for another one. While walking over there, we saw ”grandma” in a loose, silky robe, running through the hallway. Like I said, real classy. I have lost my faith in Hilton. Absolutely unacceptable to take advantage of Purdue graduation weekend and force us to stay in a VERY low quality hotel, knowing that we'll never be back. I'm canceling my Hilton Honors account and credit card right now.

Nous sommes arrivés au milieu de la nuit et nous avons dit que la chambre avait été enregistrée par un étranger. Seules deux personnes peuvent partager un lit. On nous a dit que notre chambre était enregistrée par des étrangers et qu'il était 3 heures du matin. Nous devons partager une chambre king. Pas de brosse à dents/dentifrice avant d'avoir une demande. Il n'y a pas de solution de suivi.

Avant de rentrer à la maison, je n'avais que des inconvénients mineurs à me plaindre, le drain de l'évier de la chambre fuyait sur le sol, le bouchon de la baignoire fuyait et la salle de fitness n'avait pas d'haltères de 20 ou 25 lb. Après avoir conduit 11 heures à la maison, j'ai réalisé que les beignets Mary Lou's que j'avais achetés pour ramener avec moi, car ce sont mes beignets préférés, avaient été infestés de fourmis au cours des 22 heures qu'ils étaient dans ma chambre. J'ai d'abord pensé que 1 ou 2 étaient entrés dans mon appartement, mais le déplacement du papier ciré en a révélé des dizaines, tous dans la boîte. 8 sur 12 j'ai jeté, et 2 j'ai mangé sans me rendre compte de l'infestation.

My family and I stayed the night on December 21st celebrating our daughter's birthday with a basketball game and dinner afterwards. I had stayed at the property several years ago and was positive experience. Check in went fine other than I requested digital key earlier in day and front desk said their digital key system wasn't working. The room met our needs and our family left to go to the game. When we returned from the game and dinner, we went to our room and when I attempted to open the door, somehow the security latch flipped to engage and not allow us to open the door and access our room. I went downstairs to the night desk clerk to inform him what had occurred. He indicated that ”this has happened before” and that there was a tool to open the door, but did not know where it was or how to do it. He said he'd have to call someone to help. We explained that all our belongings and necessary medications and medical equipment were in our room that we needed. The desk clerk offered us a room to wait while we were displaced while he attempted to get assistance. After more than an hour of no updates on access to our room, we went downstairs to inquire. We explained that our daughter had a breathing condition, was having a difficult time breathing, and that her nebulizer/medication were in the room. The clerk continued to try and call someone, but said his manager, Michelle, was not answering. He did not have any other options to call and gave us her number on a post-it and said we could try! Our daughter's condition deteriorated and we ended up have to call 911 and have emergency ambulance personnel come to our displaced room to give her a necessary breathing treatment at 1:00am in the morning. Her condition was at that point, nearly ambulatory and the paramedics were dumbfounded, as we were, the protocols in place at the hotel to deal with the situation. Even after our daughter was treated, we received no follow up from the front desk if everything was ok or if we needed anything. Truly a horrible and avoidable experience. We attempted to rest in the clothes we had worn all day, nothing to take contacts out, no necessary or convenience items, everyone was upset due to emergency personnel being in our room, all on our daughter's birthday. By 8:00am the next morning, we had STILL heard nothing about access to our original room. I went downstairs to the front desk and asked the employee who had relieved the night desk clerk. When she asked if we were in 213, she advised that she gained access to the room right when she came in at 7:00am. I frustratingly asked her, ”why didn't someone let us know”, she smartly said she really did us a favor because she wasn't even on the clock when she did it. I asked to speak to the hotel manager. The clerk said she wasn't there and didn't know when she'd be in. I explained that I wished to speak with the manager and she called her on her cell phone and handed me the phone. I spoke briefly wi

C'est la définition du service clientèle incroyable. Au lieu de me blâmer ou quelque chose comme ça, elle nous a immédiatement trouvé une autre chambre, aucune question n'a été posée. Ils n'avaient pas un roi disponible, ”Un roi exécutif serait-il bien? Nous serons sûrs de charger la même chose.” Non seulement ils m'ont remboursé la nuit avant que je ne soit pas là, ils ne l'ont même pas mentionné jusqu'à ce que je vérifie! Juste une grande expérience.

Il est à 5 kilomètres de l'université Purdue et le quartier des affaires environnant est très pratique pour faire du shopping et manger. L'hôtel est de nature motel, et il y en a qui répondent aux besoins. Le stationnement est gratuit. Il y a un petit-déjeuner américain simple.

At check in, the man said that there was a $250 cash deposit. I said I don’t have that kind of cash and he said “what how much do you have” I said, “forget it I’m out of here”. He said it could go on a card, it just takes 5-7 days for it to get removed. I said I was more comfortable with that. There were a lot of signs about the $250 hold so it seemed legit. I asked for a non-smoking room and he said they were all non-smoking rooms. We went to the room and it REAKED of smoke. I went back and said we needed a new room. He walked us to the next room which was fine. The beds were comfortable and the room was clean. The next morning I went to make sure that they had the right room down that we stayed in so I didn’t get charged for the smoky room and they had yet a different room down. I told the woman about the cash deposit and wanted me make sure my hold got removed. She told me we weren’t even supposed to charge that, that is was just for smokers. How do you have a non-smoking motel and charge extra for smokers…

En choisissant Hampton Inn Lafayette, vous profiterez d'un séjour en plein centre de Lafayette, (Lafayette East), à moins de 10 minutes en voiture de Purdue University et Jerry E. Clegg Botanic Gardens. Cet hôtel se trouve à 3,6 km de Franciscan Health Lafayette East et à 3,9 km de Columbian Park Zoo.Ne ratez pas l'occasion de vous détendre en profitant des nombreuses infrastructures de loisirs à votre disposition et qui incluent une piscine couverte et un centre de fitness. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, une télévision dans l'espace commun et une salle de banquet.Un petit-déjeuner à emporter gratuit est servi tous les jours de 06 h 00 à 10 h 00.Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service d'arrivée express et un service de départ express. Un parking gratuit est disponible dans l'enceinte de l'hébergement.Les 63 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et un micro-ondes. Une télévision à écran plat 42 pouces avec chaînes par satellite est à votre disposition. Une salle de bain privée avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un bureau et une cafetière ou une bouilloire, mais aussi un téléphone avec des appels locaux gratuits.