The Hills Hotel, Ascend Hotel Collection

All.the personnel are knowledgeable land very respectful. The management is great. I will definitely recommend this hotel.

Great one in this area but remember don’t take the room face the highway side. The room face to hotel pool is wonderful! The room is clean and hotel staff very nice and kind. I stayed the hotel 5 nights, it was a delightful experience. They assigned a room face the highway side which is very uncomfortable, I feel the room was shaky while the car passed by. I request change a room. The front office staff helped me immediately. The room face the swimming pool is wonderful. The hotel location is very convenient. I will choose here again if I visit Irvine next time.

Though the front desk staff was very friendly & helpful, their check-in process was painfully slow. The room was a good size but dimly lit. The bed was comfortable, and there were power outlets at each nightstand--great for charging devices at bedside. There was a nice size mini fridge in the room and coffeemaker. But sleeping . . Ugh, the air conditioning unit was ridiculously loud! The option was to either suffer through a blaringly loud, Arctic blast blowing directly at your head all night, or suffer through a hot July night without air conditioning and instead have the highway traffic keep you awake all night. Neither option is conducive to a good night's sleep, unfortunately. Just not worth the hotel's high price. The dimly lit bathroom had a lighted mirror but the lights did not work at all. There was large shower with no mold (good job, housekeeping!), but the shower water pressure was weak and the water was so soft it left a slimy film. The toilet was too low for anyone over 4 feet, and the toilet seat gave a jarring shift to the right whenever sat upon. WiFi worked fine but was not password protected. Checkout was nearly as slow as check-in. Staff should realize that some people need to get on the road, not be stalled at the front desk for no good reason. Charging for a room-only should be a simple process, as it is at most hotels. Overpriced, this hotel is too full of itself; you can't just will yourself into a high-end hotel class, you have to prove it, and there's just no proof here anymore. I'll surely look elsewhere the next time I'm in the area.