HAMPTON INN AND SUITES BY HILTON INTERCOURSE

Bad experience from the moment I arrived. Hotel shouldn't be open until it is fully operational. (including parking) very inconvenient carrying my things from the opposite end of the entrance. As soon as I entered the building it smelled like smoke throughout the premises or maybe it's the cleaner they use. My room smelled the same. I as well noticed the pillow cases were not changed on either bed. After a long day, we had all intentions of just swimming. Went to the pool and it was filthy. Went to the front desk to complain and they said " The pool is not opened" There was no sign on the pool entrance that it was closed and no notification when I booked the room. I wasn't even there a half hour and I checked out. The manager was rude, unprofessional and would not offer any kind of refund. I'm in hospitality and this is not how you run a business. Your Hotel shouldn't be functioning until it is complete but its all about the money for some. Customer service and making the guests happy should be priority.

The hotel opened in April, 2025. Excellent fitness center and very friendly staff. Great location for things in the small town and direct route to Lancaster. Standard morning breakfast that you find in every Hampton Inn. If we get up there again, we differently will stay at thus Hotel...

I stayed at this hotel on Fri, May 16 - Sunday, May 18 2025. Overall, we really enjoyed our stay and absolutely loved our room. Let me start by saying the hospitality all around was exceptional. I had a few conversations with the front desk rep prior ro arriving, Iris and all of my conversations were friendly and professional prior to me getting there. Once I arrived, the front desk rep was Jean (male) and he continued with the professionalism that must be contagious throughout the hotel. Check in was quick and fast. Later that night, I needed extra towels because the girls had gone to the pool and wanted shower afterwards and housekeeping was "Johnny on the spot" and delivered my towels twice with a smile. The young lady who serviced our room was overly friendly (in a good way). When she left, I felt like I had known her for years and the next day when we checked out, she was just as friendly and sent off with a nice smile and wave. The hotel is new and very clean as well as nice. We had 3 rooms but I was in room 226 and it was HUGE. It was close to GIGANTIC (see pics). We loved and appreciated all the space especially since I had 2 of my 10 year old granddaughters in the room with me. Breakfast was "yummy" and my little picky eaters loved the strawberry waffles, sausage and scramble eggs. Breakfast was hot and well stocked. Hot coffee is in lobby 24/7. I also liked that the hotel is in a secluded area. It was very peaceful and serene. Another great feature is that there is plenty of free parking. The hotel is also very close to little "mom and pop" shops of you want to venture out. A quick 2 -3 minute walk and you are taken back in time and another 5-10 minute drive and you are on Lincoln Hwy which is the main street. Everything is so gorgeous. We had a wonderful time and pleased with our stay. Let me say again, if you want a room fit for a King (Queen), ask for room 226. It's sooooooooooooooooooo spacious (check out the pics).