Ona Las Casitas

We had a lovely long weekend staying here in a two bed bungalow - 2 adults & 3 teenagers. It was very quiet as expected at this time of year so there were lots of free sun loungers and we often had the pool to ourselves! The pool is heated so it’s not cold getting in which is great. The bar/restaurant is small but very reasonably priced and the staff were all friendly. We weren’t able to arrange a late checkout but they have a luggage room and one shower that can be used after checkout, and they were happy for us to use the facilities until we left in the afternoon. The receptionists that we saw on arrival were lovely, but one let down of the holiday was the receptionist on our last day who was rude to my step-daughter when she tried to exchange her pool towel - we had been in earlier to exchange four out of the five, and my step-daughter was accused of trying to change her towel multiple times…there were 5 of us but the receptionist had not bothered to check this. She did apologise after my husband spoke to her about the incident but it left a sour mark on the holiday unfortunately. If your job is customer service - please be nice to customers!!! At quiet times of the year I would definitely return to this complex, but it may feel too crowded at busier times as it is quite a small place.

Excellent apartment’s Perfect location the rooms are fully equipped for self catering and they have a very well priced bar and restaurant on site would 100 percent re visit. It’s a 2 minute walk to all the shops /bars and seafront they even had English channels on the tv .

My wife and I stayed in villa 18 from 21 november-01 December. This was our second visit and as before, everything was perfect. The staff are fantastic, the villa was amazing and so well stocked with all the utilities you could need. A big shout out to the men who were doing the grounds, they were planting up Poinsettia Christmas displays with such care. The whole grounds were beautiful and a delight to walk through. The only slight annoyance was the selfish people who put their towels on the sunbed in the morning then disappeared until the afternoon, even right under the sign saying not to! Most people, like us, took their towel to the pool and then took them away when they left the area. If I was in charge, I'd remove all towels and make the ignorants have to collect them from reception. So apart from that, we had a great time and are looking forward to next year's visit.

Unfortunately, we thought we had booked 4 star accommodation provided by Ona hotels and Ona Las Casitas is not as it seems. Our accommodation needed desperately renovating and was apparently privately owned. The cleaning was awful and our villa mainly the bathroom, was never cleaned properly. We complained three times to reception and made an official complaint when back in the UK. The bar served nice food, although very British. We did not know that there would be noisy entertainment three nights a week. It really was like stepping back to the eighties in a 3 star hotel …. it was dire. The accommodation is on a busy dual carriageway so very noisy and is also opposite the Fred Olsen ferry that absolutely stinks of diesel fumes. We did not sit outside the villa because of the noise and smell but sat by the pool which fortunately was usually nice and quiet except for one afternoon when there was inane singing. We will never book with Ona again but loved Playa Blanca.

Nice little apartments had everything we needed for a few days. The one we stayed in only had a few English TV channels which was ok because we were only there for a few days had we been there any longer would have been an issue for us because we don’t tend to go out much in an evening so like the option of the tv, especially as we tend to spend a long time in Lanzarote. If you are here for a couple of weeks I’m sure this would not be an issue for you. The site t self is lovely a great size pool and apparently heated to be honest when I went in I wouldn’t personally have said it was that warm? It was ok but I wouldn’t have said it was that warm. I have stayed in villas with heated pools and it certainly was not as warm as those. But a lovely pool. The bar on site is great serves lovely food and the staff are very friendly. The lady in reception is really lovely she was very helpful and let us store our bags on arrival day because we were early and obviously couldn’t check in. There was a laundry room on site again didn’t go in there as only there for a few days personally would have preferred my own washer in the apartment rather than a dish washer. They provide you with pool towels which was good. One thing not so good if there is more than two of you staying in the apartment you have to pay for extra codes for the WiFi as it is one code per device and they only give you two codes any more and you have to pay extra for them not good! Info they give you needs updating it says reception is open every day till 9 pm I went up on the Friday evening to find it had closed at 6 pm so the information needs updating because it doesn’t stay open til 9 every day. They were very helpful to us in preparing our apartment I had told them we had a mobility scooter so they had made sure we had a ramp and an extension lead to be able to charge it, so thank you for that. However you can’t get the mobility scooter in the apartment so if it rains you are in trouble because there is nowhere in the dry to store it? Position wise is excellent there is a back gate that you get a key to and if you come out of the back gate and cross the road you are in the high street literally 5 mins! Perfect! I would definitely stay there again lovely complex