Invité
31 janvier 2023
The hotel has lots of character but had a definite out-of-season vibe. Partly because the weather was wet and chilly. Most of the little sitting areas that are shown in the photos were either un-usable or completely absent. The pool area was lovely but usually too cold to sit out. The room was large, nicely fitted out, but freezing. Even when the sun is out I doubt that room (Blue) is ever warm. No coffee/tea facilities. No sign of the sauna. But the worst thing was the communication with the owner: 1. we were asked the day before arrival what time we would arrive (we said 4pm) even though we'd answered this question already via ***********. But on arrival the place was utterly deserted. After a while we decided to phone. The owner was expecting our call (!) but said he could not be there for an hour. However he would ask the gardener to meet us there in 15 mins. Why agree an arrival time then have nobody there to meet us? Or even explain we should phone on arrival? Not a great welcome! 2. breakfast was provided in the little corridor outside our room. The first morning it was lovely, with the doors open looking out onto the pool. But the food was identical every single day. And on cold mornings we needed coats on as, without the doors open, there was not enough light to eat by. By the last morning we persuaded the owner to let us eat in the dining room with the other guests, which was MUCH better! I know there has been covid restrictions, but restaurants were always full, so why we needed to eat in a cold corridor on our own was a mystery. 3. one day we returned to the hotel to find the electricity off in our room. We phoned the owner and left a message. When no call back happened after half an hour we investigated; we found a fuse cupboard in the corridor in which one of the circuit breakers was off. We switched it on, and lo and behold we had power again! We phoned again to say we had sorted it out ourselves. But the next morning the owner had still not even noticed the missed calls from us! Supposing we had been in pitch black all night? Apparently he had been at the opera in Gran Canaria, but he really should have given us a local contact for emergencies! We did enjoy Haria, esp all the Cesar Manrique attractions and the village and local restaurants. Its just that the hotel was not quite up to scratch. Maybe we can blame covid :-)
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