I've stayed here before, and had a good experience. There are a lot of positives. The hotel is generally clean, the staff is friendly and generally helpful, the room is well-appointed, there's plenty of parking. But, I will NEVER stay here again, or in any of the other hotels in this little cluster. First - I requested early check in well in advance, which I know is not guaranteed, but I also have platinum elite status, and thought they might accommodate me. Arrived at 9AM and did not get in to the room until 1:15 PM. It just seems like they might prioritize getting a room clean when the guest is physically at the hotel already. On a positive note, I did get upgraded. First night, fine, comfortable, everything as expected. Second night, I woke about 4AM to loud booming music. I called the front desk (had to use my cell phone, as the room phone didn't work) and was told they're aware of it, there's a club nearby, and they've reported it. So, since I was awake, I Googled reviews of this hotel and found complaints for the same thing dating back 10 years. Wish I had known, I never would have stayed here. So, I could not get back to sleep. Then I started hearing an intermittent beeping sound, which I reported to the front desk using the app. Smoke detector battery, probably. She offered to send someone up, but it was in my son's bedroom, and it wasn't waking him up, so I didn't want to disturb him with a stranger in his room in the middle of the night. I went to the front desk a little after 7 to sort it out. I was told there is no one on the property to deal with it, but they would put in a request - interesting, that in the middle of the night someone was supposedly available, but not first thing in the morning? Then, I came back to the room and examined the other two smoke detectors. They don't even have batteries! The little drawer where the battery goes is open and empty. That is definitely illegal, and unsafe for everyone in this hotel. Oh, I also inquired at the desk about laundry detergent, since the little hotel store didn't have any, and I forgot to bring mine from home. The hotel has laundry facilities for guests, that's one of the reasons I stay here. I was told they don't have any, they are waiting to get a delivery. So...you're telling me there's no available detergent in the hotel? How do they wash the sheets and towels every day? Someone who wanted to provide great service would have called housekeeping and gotten me what I needed. So, I did my laundry in the bathtub with shampoo. But, back to the smoke detector. How is it that there isn't a hotel policy to regularly replace smoke detector batteries, so guess never have to go through what I did? Seems pretty simple - and safe - and probably required legally. Super disappointed - and incredibly tired!
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