Le Henri II

The Henri 11 "hotel" has more in common with an air b&b than had been expected. There were no staff on the day we arrived. Instructions for entry to the hotel, which should have arrived some days earlier by email, were not received until contact was made via a telephone link. These provided codes for hotel entry and to access the key to your bedroom. Breakfast was available but only if it had been arranged prior to arrival. The bedroom and bathroom were larger than average size; the bed was comfortable. The hotel services stated air-conditioning in each room. There was none in ours, only a fan. This matters in high summer and particularly so during the recent heatwave, which was when we were staying. This was one reason for leaving early. The hotel offers prepayment for a ticket to access a nearby car park. We received no ticket and as yet have not been refunded for our expenditure. To get to the hotel requires tricky navigation as it is located in the centre of major city roadworks, part of which runs right in front of the hotel. The roadworks started at 5:45 am on the Monday morning. To reach the hotel from the car park requires crossing the roadworks, something that would not be possible by wheelchair and very difficult with a walking aid. The hotel is well placed for the old town and has nearby cafés and restaurants. However these benefits are outweighed by the current roadworks disruption and the lack of correct information on services available. I would avoid this hotel until the roadworks are over and customer services are improved.