Grand TheoNi Boutique Hotel & Spa

Had a great stay here, friendly reception team and very helpful in arranging a transfer at short notice. Loved Vassilki

Avoid this hotel at all costs — the worst hotel experience I’ve ever had. On June 21st, we stayed for one night at Grand Theoni Hotel in Vasiliki, Lefkada. I had booked 3 rooms a week in advance via email (2 family rooms and 1 double), priced at €190 per night with breakfast, as we were catching the ferry to Kefalonia the next morning. The shock came when a family of our friends, who arrived without a reservation, were offered the same type of room for less than €90 without breakfast. Such a huge price difference for the same room, in the same conditions, felt like a complete rip-off. But that was only the beginning. The hotel itself is the worst I’ve ever stayed in — extremely old, dirty, run-down, with zero basic standards. The staff at reception were powerless to handle any complaint, and when the so-called manager appeared, she behaved in the most arrogant, rude, and unprofessional way I’ve ever seen in the hospitality business. She didn’t even turn her head to acknowledge us while speaking in her language and walking away. Later, when I insisted on speaking to her (not even knowing at first she was the manager), she dismissively justified the lower price as “the last room.” And her final words were simply: “You can leave if you don’t like it.” At that point, I had already paid 50% by bank transfer — or else, believe me, I would have left immediately. When we got to the room, it hadn’t even been prepared. The sofa bed for the children was still closed and without sheets. When I asked at reception, the same receptionist ran upstairs to throw a wrinkled sheet over it because, as she said herself, “I’m alone, there’s no staff.” The room and bathroom conditions were disgusting — unhygienic, outdated, and absolutely not worth even a third of what we paid. And the cherry on top: at breakfast, which we had to grab quickly before the ferry, my 11-year-old son found a dead fly stuck to his fried egg — clearly cooked together with it, as it was embedded like a decoration. I genuinely love Greece and have traveled extensively, but this is the only hotel experience that truly disgusted me. I honestly recommend everyone to stay away from this place. No service, no hygiene, no professionalism, no hospitality — and an absolute disgrace to Greek tourism. Stay away.

We had a lot of noise in our room. We complained already 30 minutes after checkin, but the employee told us it will stop around 11, because it was the a/c from the shop connected to our room. This noise stopped at 02.45 instead of 11 and destroyed our night

Hotel is well placed on the main tiny shopping street of cute Vassiliki. This is a great advantage, however also a disadvantage, as room was incredibly noisy till late in the night. Hotel itself was noisy and every door closing was highly echoing. Room was clean and tidy, even thought the towels were not changed every day and some days were forgotten completely. Clima was barely functioning which made the nights very hot and difficult to sleep. The pool was not tempting at all, very small and not appealing. The breakfast was offered in the pool area, however in a small room and served on the terrace. What was offered was very poor and quite anaesthetically presented. All in all our stay was pleasant and the staff very helpful and friendly, however definitely this hotel is not a 4 stars one. 2 maybe 3 stars would be sufficient.

A total waste of money and bud reputation for Greek hospitality. First of all the room we booked was for 4 persons and it was a measly 2 bed room with a very uncomfortable couch. As for the fact that we've been charged 15€/Person/day for dinner. First night we paid in total 60€ for a plate of moussaka accompanied with a Greek salad and a bottle of water, the owner told me that this is normal! The second night that we asked to cancel the dinner and ask for a refund the hotel tried to force us and pay for it. As for the checkout the owner tried to charge me additional costs as he claimed that my booking didn't include breakfast!! A totally rude and unprofessional behaviour from a "wannabe" 4 Star hotel. The even more outrageous fact is that the hotel still have money deducted from my debit card and they even cancelled my booking on *********** so I can't write a review. DO NOT visit this hotel as it is overpriced and people running it are totally unprofessional. There are plenty of other options to stay in Vassiliki.