Pristava Lepena Village

My family and I stayed in Pristava Lepena for 5 nights in the middle of July. We loved the area of Bovec/Soca Valley however the hotel was well below our expectations. One of the main problems was that our boiler was broken for the first 4 nights of our stay. This applied to both our rooms and the room above us as well. We were offered showers in the spa which were very dirty. The receptionist was very apologetic about the issue and we were offered a small amount of money off but it was very substandard for accommodation at this price. We also found that the activities on site were either severely overpriced, or in the case of the 'tennis court', non-existent. The spa facilities (jacuzzi, sauna etc.) were priced upwards of €60-100 for one hour! The restaurant was a mixed bag: we ate two nights there for dinner and found the food tasty and, although on the expensive side, reasonably priced. However breakfast was a different story. There were very limited options, and the service was frankly awful. The eggs and bacon were poorly cooked, and the waitress + chef were very rude and reluctant to replenish any of the items on offer. Again, under-par for the price that we paid. The main positive point of the site is the location and I would highly recommend the Bovec region for hiking and water sport activities, as well as to enjoy the scenery. Unfortunately the high potential of this hotel was ruined by poor management and organisation.

Positives: The location is wonderful and picturesque. There is fab outdoor space and well located for the general area but at a price. The pool is nice although I wish other guests would be more cognisant of fellow travellers. Reserving the limited sun beds all day not to use them etc.. Maybe some extra hotel rules would help? The negatives: whilst very much a 4 star location, there's 5 star price but 3 star accommodation. I fixed lights which weren't working and the shower head myself but overall it was a poor standard... Whilst photos sometimes might not do somewhere justice but in this case they do, Best bring your own towels and toiletries, yes they provide 2 sachets per stay but that's unlikely to be enough. Breakfast was OK but needed to keep asking for things to be replaced and the surly staff didn't seem to be particularly interested in customer service. The kids games and activities were apparently available but difficult to arrange or find as the staff weren't around much. Little kids loved seeing the animals. Decided not to get a free ice cream for a positive review. Horse riding wasn't available on site and not for kids but booked Posestvo Blata nearby at Zaga which was great - beautiful horses and lovely staff.