Neilson Hotel Le Menuire & Spa

Nous avons séjourné avec Neilson à l'hôtel ci-dessus. Malheureusement, un bijou a été pris dans ma chambre pendant la journée pendant que je faisais du ski. L'incident a été signalé au directeur de l'hôtel. Il n'y avait aucune instruction sur la façon d'utiliser le coffre-fort dans notre chambre, donc ce n'était pas utilisable. Je suis également conscient qu'un autre client avait des objets manquants dans sa chambre, donc ce n'était clairement pas un incident ponctuel ! Je n'ai jamais voyagé avec Neilson auparavant et je ne le ferai plus jamais, leur manque total de responsabilité est une honte. Profondément déçu de leur niveau de service client !!!

Les Menuires is not one of the liveliest places in Les Trois Vallees and all the better for that I say. It is considerably cheaper than and not as pretty as its swanky neighbours Courchevel and Meribel but it provides great access to all the valleys if you have a ski pass for the whole area. And Saint-Martin-de-Belleville further down the valley is a lovely alpine village. So the Le Menuire Chalet Hotel and Spa provides an excellent base. Let's not pretend it is ski in/ski out. It may just achieve this after a heavy snow fall but when we visited in March it was well below the snow line. In consequence, the muddy path from the boot room round to the front of the hotel is something of a let down and could do with some attention. But there is a free bus service every 20 minutes from outside the hotel to the Croisette from where one can head in any direction on skis. I cannot agree with Lee W about the lack of boot driers - there are plenty to go around now. Perhaps they have installed some more. However, the boot room could do with some attention - it does not match the quality of the rest of the hotel. Having got the negatives out of the way let's give praise where it is due. Members of staff without exception are amazing. Friendly, helpful and with a can't do enough for you attitude. Rooms are a good size for a ski hotel with comfortable beds and quality toiletries. The pool/spa area is fantastic. Breakfast is a buffet affair with plenty of choice and dinners are wholesome. There is always a vegetarian option and gluten and lactose intolerances are catered for. I suppose the ultimate test for a hotel is the question 'Would you go back?' and my answer would be an unreserved 'Yes'.

I was very nervous before this holiday as it was the first time I would be leaving my 10 month old baby in a creche, so I'm hoping this review will help reassure others who were in a similar position to me before coming to the hotel. We were met by the Creche manager, Ella, who was fantastic. We communicated our baby's usual sleep and food routine, and the creche staff made sure they stuck to it as best as they could. I received updates throughout the day of how my baby was getting on with his naps/milk/food, as well as photos of my baby out and about. Each day the staff planned a different excursion for the babies, from having a trip on a Gondola, to visiting the local soft play, and even heading out for a babychinno! The creche itself was great with so many toys for my baby to play with. I genuinely think he had a better time there then he normally does with me at home. The staff ratio at the creche was 1 staff member to 2 babies, so I felt very reassured that he would be looked after. It's also worth saying all the staff were English. Special shout out to Ella, Ella and Kattie who were all so lovely, professional, and great with babies. The hotel itself is great - pretty much ski in/out if the snow allows! It could do with some TLC inside but to be honest, the exceptional creche made up for this. All in all, a fab first holiday and I can highly recommend for anyone thinking about booking with their baby.