Marriott's Kauai Lagoons - Kalanipu'u

We stayed in this Hotel Block A , 3rd Floor room with 2 bed & 2 bath with Kitchen full furnished with Oven , Dishwasher, Induction stove & microwave & all utensils . Also a Washer Dryer is provided with washing materials.. we stayed here for 8 days . The lady at the front desk of Concierge was very much helpful and guided us for unloading our luggages through a Bigger Trolley kept at the entrance of each block & lifting through an Elevator to our room at 3rd floor. The room allotted to us is with excellent view of Ocean & Greenish Golf ground from our balcony, which is provided with dining table & chairs & beach sunbath chairs to enjoy the nature . One master bed is also provided with Ocean view window & patio . We requested a Crib for our child & provided in the Master with a King bed & attached bath . The Guest bed room also provided with a King bed & side tables with lamps , alarm clock & AC . The bath attached to Guest room is approachable from 2 ways , from family room & Bedroom. Both the bathrooms are provided with Towels & Toiletries, but only sufficient for 3 days. No paste & brush is provided . You have to bring your own arrangements for brushing & shaving kits. On request they arranged cleaning schedule after 4 days of our stay. No active camping was seen inside the Hotel during our stay. No restaurant is available inside the Hotel campus. The Kalanikki bear is behind this Hotel & approachable through vehicle in 5 minutes and parking near another Hotel. Beach towels are provided in the room. This Hotel is very nearer to Kauai Airport & Helicopters trip station.( just 10 minutes from Hotel.) Two Farmer’s markets are very nearby & you can get fruits and vegetables. One Farmers Market is open on Tuesdays & Thursdays only. The amenities provided by this Hotel is much less & we can offer only 4 star ratings.

If you want some quiet, secluded time, in a THREE bedroom timeshare, this is the place to be. Off the beaten path with great views. Grounds are extremely well kept. Although some rooms are island views and other are ocean views, ALL rooms can see the ocean and the bay. Been here multiple times and love the location. This is not a full service facility, no room service, restaurant, or other amenities. They do have an activities center, pretty decent workout facility, a pool (that although small, never seems crowded), and a 24 hour mini mart for sundries, food, and drink items. The engineering team and front desk staff are second to none and will address any issues that you may have. Only reason for a rating of four instead of five is that the closest shopping, beach, restaurants are a mile away.

The next day after our arrival, my family and I wanted to talk to the concierge to figure out dinner spots & some excursions for the week. When I tell you our mood went from 0-100 real quick! We were extremely unsatisfied with the concierge Elsa. She was a complete disgrace & should not be associated with Marriott. Only to mention a few we asked her to write down any suggestions and she completely ignored us. We tried making small talk with her and she couldn’t even look at us in the face. I told her I was doing a photoshoot at tunnels beach that I was SO excited for. Her exact words were “if you go there you’ll die.” Thank god I went with my instinct…we went and couldn’t have had a better time. It was PERFECT! She was very dismissive and she couldn’t be bothered with us. There was much more she did to us but those are to name a few. Honestly when we left we were extremely saddened and disappointed. If I were her manager she shouldn’t be concierge and should be fired from Marriott. She was a complete disgrace to your resort! We deserved better than how she treated us! We’re Marriott owners for probably longer than she’s been alive. She needs to take accountability for treating owners this way.

I read some of the reviews before we left and was very nervous about our stay. It was wonderful. The staff were very helpful and friendly. The door onto the balcony got stuck when we first opened it so we called the front desk and in less than 5 minutes someone was there to help us. The view from the balcony was incredible. We loved sitting out there with a cup of coffee in the morning or just relaxing when we got back in the afternoon. We thought our rooms were beautiful. Some people commented that the furnishings looked worn. I thought everything looked great. Yes, we could see onto other guests balconies and we could sometimes hear others on their balconies when we were outside. I think that is to be expected. It was not noisy or distracting. The pool was nice, not as grand as some resorts but it was attractive and big enough for us to relax while other kids/families played in other areas. It was crowded with kids just once but all other trips to the pool were relaxing. There were not a lot of activities on site, but we did not travel across the country to do activities at our hotel. Overall, we were very pleased with out stay and would recommend Kauai Lagoons.

The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.

This resort is extremely BORING. Minimal adult activities. The one and only pool is very small and is loaded with kids playing ball. The resort grounds are very nicely manicured however the lagoons look like a swamp. Dead fish floating on top of the dark algae. The marketplace is very small. Our garden view villa's A/C did not take away the mildew smell and moisture in the room from the island's humidity. The bed sheets were always damp from the humidity. The balconies are very large, however the local birds are a big pest!! They are constantly sitting and pooping on the tabletops and chairs. The sounds from the other villas can be heard from your balcony. Also, no privacy on the balconies due to partial glass walls. Do yourself a favor and stay in Poipu where the other Marriott Vacation club is. ( Marriott Waiohai Beach Club ) Also, the Grand Hyatt Kauai resort. Theses resorts offer many pools, beach, restaurants and daily activities. We rented a car from Alamo and headed over to Poipu almost everyday. It's the sunny side of the island. The Marriott Lagoons has no restaurant. We ate dinner at Duke's Kauai twice and The Italian restaurant next to Duke's once. The food at theses places were average tasting. The Marriott Lagoons offers many BBQ areas if you choose to BBQ. Many families did. Glad to be back home. Will never return to the Marriott Kauai Lagoons.