From the moment we arrived, we were blown away by the hotel’s outstanding service standards. Every member of the team was incredibly welcoming and helpful, making us feel genuinely cared for throughout our stay. Special thanks to Lucass at the front desk, who was always warm and attentive, and to our personal butlers, Zola and James, whose thoughtful support and attention to detail made a world of difference.
What truly set this experience apart were the many personal touches that made our stay unforgettable. We were given a daily programme schedule, and when they heard that I injured myself, they provided me with medicated spray. On my birthday, the team also specially arranged a cake for me — such a kind and memorable gesture. Complimentary transport to and from the visitors centre made our excursions seamless and stress-free.
One of the standout moments was during breakfast, when we mentioned in passing that we really liked the lychees. To our delight, the chef personally packed some for us to take away — a simple yet incredibly thoughtful act that reflects the heart of the hospitality here.
If you’re looking for a place where genuine care and thoughtful service are part of the everyday experience, this hotel is a perfect choice. We left feeling refreshed, appreciated, and already dreaming of our next visit.
Traduire