Kassavetis Center - Hotel Studios & Apartments

I stayed at the hotel for 7 nights during last year and booked a city view room. The room was spotless and well-maintained, with a stunning view of the city square. The staff were incredibly friendly and went out of their way to make my stay comfortable. The breakfast buffet offered a wide variety of options, from fresh fruits to hot dishes, and everything was delicious and very clean. The bed was extremely comfortable, a little bit small for me but ensuring a good night's sleep. The only minor issue was the Wi-Fi, which was a bit slow at times...(but no complain cause is free of charge). . and the room rate was on budget. Overall, I had a fantastic stay and would highly recommend this hotel to anyone visiting the area. I look forward to returning on my next trip.

A very tired hotel, breakfast was not the best and the staff at breakfast were not very helpful. We booked a sea view which looked great on the website. However the reality was a little different. We were overlooking the sea but also the entertainment strip which got nosier as the night went on. It was a good job we had ear plugs as sleeping was a challenge until 3.00 am. Would not go back, the staff in the reception area were great and could not help you enough.

(19/09/24 to 26/09/24) Just returned from a week at the Kassavetis Center - Hotel Studios & Apartments (***) in Heronossis, Crete. Advertised as a 3 star, but really just a 1 star. We had paid extra for a sea view but didn’t realise the apartment was in a separate building above the main strip (bars and restaurants) with noise continuing into 3 and 4 in the morning. Accommodation, although very clean, was very basic. Furniture was old and needed replaced, beds hard, fridge was ancient although worked, kettle top was broken and bathroom shower attachment on wall broken, shower head/caddy rusty. TV didn’t have English channels and air conditioning was loud. Sea view was lovely but we didn’t sit out as it was too noisy. The apartments were very central for shops and restaurants if you want somewhere just to sleep as your out partying to all hours (cheap and not so cheerful) this is ideal. If you are looking for something more comfortable don’t book these apartments. We ended up going to the Albatross Hotel ****plus every day to use the pool, bought breakfast and lunch there and drinks. Also beware, the beach has a rock base which needs to be negotiated if you wish to go swimming in the sea. After watching others fall, scrapes etc we gave the beach a miss - which was annoying as we enjoy the beach. On our last day we were going to pay €50 to keep our room as flight wasn’t until 11pm and was advised we needed to check out at 11am (advert advises 12 noon). Advised we needed to be out by 5pm. As we were at the pool until then didn’t extend our room but were assured a shower and changing facilities were available. This turned out to be the pool shower (lol) and the public toilet upstairs on the first floor! I must say I have never been in a hotel or apartments that did not have a courtesy room for departing guests. On that note cases were stored in a small cupboard next to lift with glass door (no locks). Reception was sometimes left unattended, so take any valuables with you on your last day. Disappointed.

Plus points....staff are brilliant Room clean and clean regularly Good location Minus points...shower head not attached to anything on the wall so had to hold shower in one hand whilst washing with other No pans except for a frying so bit limited if u wanted to self cater