Eala My Lakeside Dream - Adults Only

From the Moment we walked into the Eala we were amazed, the decor & very clam atmosphere and the warm welcome we received was fantastic, welcome drink was very needed and enjoyed, staff all very helpful and the rooms were just wow, one of the nicest 5 star hotel we have ever stayed at, the Breakfast and attention to detail was fantastic, the quality of the food and drinks excellent, the free shuttle into Limone was great and the drivers all so lovely, the swimming pool and beds spotless clean and very comfortable, the little walk down to the private beach was kept so clean and more sunbeds down by the lake was a lovely touch , the is nothing negative to say about this fabulous hotel and its staff , we didn’t have time for breakfast on checkout as we had a early flight but the amazing staff Made us up a lovely breakfast hamper with pastries , water and probiotic drinks which we had at the airport they also made us a takeaway coffee which was such a lovey surprise, a shout out to the lovely Maria on reception who was just so lovely and so helpful with restaurant recommendations and thing to do . All in all we had the most amazing experience and can’t wait to come back

We have just returned from a 5 night stay at Eala. This is our third stay since June 2024. There are lots of positives to Eala, including its wonderful setting, cleanliness, spa/pool area and breakfast. However, we feel that Eala has lost its spark, for the following reasons: 1. Service in the hotel - whilst the reception staff are polite and welcoming, our third stay was not acknowledged even though we reminded them in an email. This was disappointing as it is the extra little touches that make a difference. 2. Service in the Bistro - on our first night we dined in the Bistro. We were served by a waiter who was unwell and had a dreadful cold. He kept sniffing when serving us and wiping his nose. This was off putting and not the start to the holiday we wanted - the last thing we wanted to do was catch a cold at the beginning of our break! On the same night I was also given a desert containing gluten and if it wasn’t for me questioning the biscuit like topping, I could’ve become very unwell. 3. Dogs - we identified two dogs staying at Eala during our stay. One was a puppy and particularly disruptive - it was very yappy and reactive. The dogs were also welcome in the indoor area of the restaurant, which we felt was inappropriate particularly as they weren’t well behaved and due to the cost of the food in the Bistro. 4. Bistro experience - last year we were supplied with complimentary appetisers and a petit four after dinner. These were no longer offered. We were advised by one of the staff that a new manager had taken over the restaurant. Unfortunately, we do not feel that the changes were for the better. The menu is as also confusing and the special dishes lacked variety - the pasta of the day was a courgette dish which did not change for the duration of our stay. 5. We were served a ‘packet breakfast’ on our final morning as we vacated early. This was of very poor quality. We were served a stale sandwich , a few berries and a croissant. We have stayed in less prestigious hotels where the breakfast offered in the room was far superior. This needs addressing as we felt like we were dining from a canteen. Overall, our stay was very enjoyable. Had we have not experienced what Eala was like last year, I’m sure we would’ve enjoyed the stay more. However, for the reasons described, we do not feel that the stay was 5*. Our holiday began in Florence at the St Regis where complimentary tea and coffee was served to your room in the morning, and a complimentary pressing service was given for your evening outfit. These extra touches make an experience truly 5*. This review is not intended to put anyone off Eala, as it is a wonderful hotel, although changes need to be made to bring back its spark.

Myself and my husband have just returned from the most amazing 4 night stay at EALA. It is the most beautiful hotel in the most stunning location imaginable. The service was outstanding from start to finish and the room was kept beautifully clean throughout, not to mention having the most amazing views. The spa and pool areas were both absolutely immaculate too (albeit the gym equipment was limited and could benefit from offering further choice, particularly in the weights section - the aesthetics seemed to outweigh the functionality here). We ate in the Bistrot and the grill and both were delicious. The only negative we would give for our entire stay was that the prices for the drinks in particular were extortionate. We are from England and exceeded what we would even expect to pay for London prices as a result we ended up eating I. Limone for the majority of our stay. I would also suggest that the options to order for the breakfast were fairly limited. For such a high price that you pay for the hotel, I would expect options like pancakes to be included and not to have to pay extra for these. Other than this, I don’t have a bad word to say about the hotel. It will stay in our minds as one of our most memorable holidays we have ever had the pleasure of experiencing.