4U Lisbon Airport Suites

Pillows, sheets had stains! No one was there to take our request to change linen. We tried calling the emergency number given in the room, no one picked up! Would worry if there was an emergency what would happen! Bathroom stunk! Couldn't wait to leave the place The photos shown on the site we booked were completely different to what it actually is! On the booking site they didn't say there was late check in charges! Running an absolute joke!!

We booked this place due to total power failure in Portugal on arrival we were pleasantly surprised due to my wife’s walking issues we were put in room 5 definitely not a suite but comfortable enough very small shower room but under the circumstances it was ok we had no sewer smell issues at all the place itself is quite close to Lisbon airport €5 by uber Breakfast was very nice to be fair as there was no power to run kettles and toasters fortunately the power did come on so tea and coffee was available very close to town centre with its vast amount of shops restaurants and bars please note it’s not suitable for people with walking and movement issues due to the steps

The room was clean and comfortable. I was promised breakfast at 8 and subsequent help with shuttle at 8:15. Went down and sat alone at front desk from 7:50-8:15. NO ONE AT FRONT DESK THE ENTIRE TIME. I knocked several times on a locked where I thought I heard staff but no replies. At 8:15 after 25 minutes alone i could see my shuttle outside in the street the other side of a locked gate that neither the driver or I initially could open. Finally from the airport I reached out twice to 4U for an explanation. I RECEIVED NO REPLY AT ALL . NO HELP. Any phone number was just a booking number and did not seem to reach anyone at the location. I understand things happen. I don’t understand lack of an apology or explanation. No. I will not stay here again and will not recommend to others.

ETABLISSEMENT A FUIR!!! Tout d'abord, accueil très désagréable lors de la dépose des bagages le matin, alors que nous nous étions mis d'accord. Les bagages sont restés dans l'entrée toute la journée. Puis ça a malheureusement continué dans la déception: j'ai réservé une Suite Supérieure et une Suite avec balcon. La soi-disant "SUITE" s'est révélée être une chambre minuscule, sans placard. Impossible d'y tenir avec les valises! Le lavabo est un vulgaire lave-main de WC, les draps étaient tâchés, le parquet est moisi, les murs sont tout marqués (c'est tellement petit...) Dans la 2ème "SUITE": pas mieux. une vulgaire chambre avec 3 lits, un placard d'hôpital, et le lit bébé défoncé! Le balcon est une terrasse commune avec une autre chambre. De plus, les chambres donnent directement dans la réception et sont très bruyantes. Nous entendions les clients rentrer et sortir, les conversations, les pas dans l'escalier!!! Quand je suis allée me plaindre, on ma répondu que c'était ça qu'ils appelaient SUITES et que c'était comme ça! !!! Aucune négociation n'a été possible. J'ai demandé un remboursement car il y a manifestement tromperie sur l'appellation, remboursement bien évidemment refusé. Grosse mauvaise foi et aucune remise en question. Comme il ne nous était pas possible de dormir dans ces conditions, nous sommes partis le soir, sous la pluie, avec tous nos bagages et le bébé et nous sommes allés nous reloger ailleurs en payant à nouveau bien-sûr! MINABLE, DECEVANT, HONTEUX!

This is an odd place. Do we call it a B&B? A guesthouse? A hotel? It's sort of a combination of these things. Rooms were fine, but they were not in any sense of the word suites. Basically a (decently large) hotel room, some of which have terraces right off the room. Best things about the place: having breakfast included, which is very convenient if you're pressed for time, and proximity to the airport.

VERGONHOSO o facto de terem apenas UMA funcionária a cuidar de TODA a área de limpeza/reposição do Pequeno Almoço e, ao mesmo tempo, da limpeza dos quartos/casas de banho (de salientar que se trata de um alojamento bastante grande - "o empregador deve assegurar que o funcionário não é sobrecarregado e que as condições de trabalho são adequadas(...)" Exploração (des)humana total - não voltaremos de certeza. Nem vale a pena salientar péssimo estado dos WC, tendo em conta a falta de recursos humanos básicos para garantir o contrário.