HF Fenix Garden

J'ai séjourné à cet endroit à plusieurs reprises et notre expérience a toujours été excellente. Le personnel est sympathique et toujours serviable.

Un très bel hôtel, mais le tarif du parking est trop cher, 17 euros, ce qui est désolant.

Dans l'ensemble, tout va bien, l'emplacement est bon et pratique, la bagagerie est gratuite, c'est très sûr et l'attitude du serveur est également très bonne. J'ai l'impression que les prix ont augmenté pendant les vacances. Je devrai réserver un hôtel à l'avance à l'avenir. .

L'emplacement est bon, il est très pratique pour faire du shopping sur Liberty Avenue et au British Palace. Le service de la réception est bon et ils ont même aidé à appeler un taxi pour la gare le matin. La salle est globalement relativement petite, similaire au standard Hanting La salle de bain est particulièrement petite. Il est difficile de pousser et de tirer la porte de la salle de douche. La salle de douche est si petite qu'il est difficile de se retourner. Le plus terrible est la température de l'eau dans le robinet. Ça va chaud et froid si vous ne le déplacez pas. Si vous l'ajustez légèrement, il fera extrêmement chaud ou très froid. Les installations sont vieilles. vieux

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.

Excellent location to metro, buses, and restaurants. The room is very clean and with lots of storage space. Staff are friendly and willing to help. They will arrange airport transfer for you if needed. We also enjoy their breakfast very much. I would highly recommend this hotel for those who will visit Lisbon.