HENTIQUE PINECONE HOTEL

The surroundings around the hotel is very serene and close to most tourist places though you still need a car to go round tianmu lake on Liyang No 1 road. I love the bamboo sea forest the best! I was not aware that the hotel I booked was mainly for family with Children! We have a room with dinosaur blankets!

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

酒店服務很好，經理王傑服務周到，提前發定位和每日提醒。榻榻米房間很大很乾凈，小朋友非常喜歡。早餐超級豐盛，活動也很豐富，可以玩無動力做手工騎馬開卡丁車。温泉也很舒適，人少景美，度假感拉滿。

位於涵田度假村，這個度假村裡面有很多不同類型和檔次的酒店，松果是其中之一，早餐非常豐富，到十點結束，預訂了酒店之後，王經理就加了微信，告知酒店具體的定位以及需要注意的點，服務很好；度假村很大，温泉酒店草餐廳遊樂設施都需要接駁車，做接駁車的時候，史阿姨和李阿姨服務很好，給我們介紹了度假村比較好的景點和遊玩的順序，還拍了旅拍，是由屹奇旅拍執行，真的太令人滿意了！攝影師很會引導，小朋友在他的指導下，每一張都很出片。

房間很棒，帶娃提供床圍欄，有問題都是隨叫隨到的，經理王傑人超好。園區裏小寶寶都玩不了，本來想帶着寶寶做小火車兜兜風，結果人太少不營業，但是酒店安排了接駁車，阿姨李愛蓮和陳玲帶着我們一路介紹風景，還等着我們下車拍照，這服務超貼心！！！

酒店不僅位置好，景色迷人，休閑設施也很豐富，住了兩晚。我們泡了半山温泉，40多個不同特色的泡池，一邊泡湯一邊欣賞湖景，真的太愜意了。餐廳的美食也很不錯，種類豐富，味道可口。園區大姐 任小雙，曹永芳，史雪妹，張劉紀 都很熱心，表揚一下。 不得不誇一下酒店的旅拍服務，由屹奇旅拍負責。攝影師小崔老師技術一流，很會捕捉美好的瞬間，而且非常有創意，拍出來的照片氛圍感十足。工作人員還特別細心，拍攝前會溝通想要的風格，拍攝後修圖也很自然，保留了我們最真實的狀態，這次旅拍給我們的旅行增添了許多美好的回憶 。