Hotel Serrano Palace

I booked this hotel for a short break with my son. My neighbour recommended it to us. We were not disappointed. So many things to compliment. It's mainly the staff that make this hotel. Amalia and Nerea, the managers, are very visible and more than happy to muck in and help. Any my goodness do they work long hours. Juan on Reception works tirelessly to run the busy desk and answer any questions. The waiting staff are friendly and I would like to single out Ivan and Christina for attention to us at meal times... even bringing in English Tea when asked. The rooms are spotless and very comfortable. The meals are delicious... not a chip in sight ... with a range of different cuisine nightly. The breakfast had everything you could possibly want to eat. I would highly recommend. If there was a downside there were only 5 British people in the whole hotel while we were staying and we were 2 of them. The Jet 2 rep said it was a new hotel for them so maybe in the summer months there would be more English spoken. Not a criticism as hadn't realised that this area is used predominately by Germans.

We had a marvellous time as always in the imperial suite. This was our third time here. The hotel and its staff couldn’t have been nicer, so warm and inviting. The food was marvellous as were the facilities. The location, just across the road from Son Moll beach is perfect. The only problem was we were not there long enough. Thank you Serrano Palace.

My girlfriend and I visited this hotel last week for 5 nights bed and breakfast. Upon arrival we both noticed a strange aroma in the main lobby. We were greeted at the front desk by a very friendly member of staff who explained most things about the hotel and gave us our key card. Entering our room we noticed it was spacious with a bath tub and a balcony. Unfortunately, as the days passed we found that there were to many things that frustrated and disappointed us about the hotel. The biggest annoyance has to be that our room overlooked the bins and they were cleaned every morning at around 6am and went on for a long time. This impacted our sleep unfortunately. The second thing is that we felt that we had to pay extra for every little thing. I understand the concept of a minibar and that is fine, but I would expect to have a coffee in my room without having to pay for it especially for a 5* hotel. As well as this, we got told that we would have to pay extra to use the cushioned sunbeds by the pool. The rooftop terrace that you see in the pictures is an exclusive terrace with a pool, but you also have to pay to use that. In all I just felt that we were restricted with the hotel and that we were glad we only went for bed and breakfast. The breakfast was okay. Nothing special but also not dreadful. The main joys of this hotel have got to be the location and staff. The staff were all very friendly and helpful. We received a chocolate or cookie everyday when our room had been cleaned. (this is more what you expect from a 5* hotel) It's the little things that make the difference. I can't fault the location of this hotel at all. It has an incredible beach just over the road, 2 mini markets and a beach bar/restaurant. along the promenade is lots of bars and restaurant to chose from. Our favourite was Wakiki. Overall we had a fantastic time in Cala Ratjada and would definitely come back. (just maybe not to stay in this hotel unfortunately.) This is a German resort just in case that bothers anyone.

Everything was good, but l hope by the next time l go that a few more staff will be in the restaurant as their will be a lot more people in the hotel, it's quite a small area for food as well. They should have snacks at lunch time as they are missing out by not having this at lunch time.

This property was excellent in terms of location, rooms, and service. Adjacent to the beach the location was within walking distance of all the main bars and restaurants. Rooms were large and very comfortable. Sea view rooms offered panoramic views. Staff were friendly and attentive. The breakfast buffet offered many options and was well managed. For a short and comfortable stay you cannot go wrong with this hotel.

A spacious, immaculate and friendly environment. The majority of guests are German and the service from all the staff is as impeccable. Sabrina was a wonderful guest liaison and made us feel very welcome. I would highly recommend this beautiful hotel to anyone. They really know how to look after guests.