After a hot hiking day on the West Highland Way, finally arriving at the Rowardennen Hotel was awesome which was made even more amazing by Reece. Even though he was managing the front desk by himself, his great skills at managing multiple requests, room directions, and a myriad of other issues was remarkable. He made our check in much easier by his calm demeanor, his professionalism and his friendliness. (Later, he even assisted us in securing a taxi for two people in our group who needed to take a day off the trail due to injuries). The hotel room themselves were clean, roomy, and very comfortable; a perfect respite for our weary selves after the long day.
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