Photos de Conrad London St James

Réponse de l'établissement: Dear Chun,Thank you very much for taking the time to share your kind feedback following your recent stay with us at Conrad London St. James.We are delighted to hear that you enjoyed your stay with us overall. It ss also wonderful to know that our service met your expectations – your compliments will be gladly shared with the team.We do, however, appreciate your constructive feedback regarding the mattress. Comfort is a top priority for us, and we understand how important a good night’s sleep is. Please rest assured that we are reviewing this and will take your comments into consideration as we continually look for ways to enhance our guest experience.We truly hope to have the pleasure of welcoming you back in the near future.Warmest regards,Daryna Shnaider Guest Relations Manager

Réponse de l'établissement: Dear Valued Guest,Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and are delighted to hear that you enjoyed our prime location near Buckingham Palace. It is indeed a privilege to be situated in such a historic and vibrant part of the city, allowing our guests to explore London with ease.We are also pleased to know that our service staff made a positive impression on you. Providing warm, attentive, and friendly hospitality is at the heart of what we do, and it is always rewarding to hear that our efforts have been recognized and appreciated.However, we sincerely regret that the size of your room and the lack of a view did not fully meet your expectations. Due to the central location of our hotel, some of our rooms are designed to maximize space efficiency, and certain accommodations may face the interior of the building rather than offer an external view. We understand that this may have impacted your overall comfort, and we truly appreciate your understanding. Should you choose to stay with us again, we would be happy to assist in selecting a room category that better suits your preferences.Your feedback is invaluable to us, as it allows us to continuously improve our guest experience. We hope to have the pleasure of welcoming you back in the future, where we will strive to make your next stay even more enjoyable.

Réponse de l'établissement: Thank you for choosing Conrad London St. James for your recent stay and for sharing your feedback with us. We are truly sorry to hear about the cleanliness issues you faced during your stay. This is not the standard we uphold, and it definitely should not have happened.Our Guest Relations Manager would love to stay in touch with you personally to apologize for the inconvenience and ensure that your concerns are addressed.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards, Conrad London St. James