Évaluations de The Goodenough Hotel London

Réponse de l'établissement: Hello Ckstephanie,Thank you for your feedback! We're glad you enjoyed the service and your cozy room. We appreciate your suggestion about soundproofing and will look into improvements. Hope to welcome you again soon!The Goodenough team

Réponse de l'établissement: Hello,Thank you for your feedback! We're happy to hear that you found the location convenient and close to all amenities. We hope to welcome you again soon!The Goodenough team

Réponse de l'établissement: Hello, Thank you for your feedback! We're glad you enjoyed the breakfast and the security of the UCL campus. We apologize for the issues with the front desk service and finding your room. We’ll work on improving guest orientation and check-in procedures. We appreciate your insights and hope to welcome you again soon!The Goodenough team

Réponse de l'établissement: Hello, Thank you for sharing your experience. We're truly sorry to hear that your stay did not meet expectations. We apologize for the issues you encountered with the room location, cleanliness, and noise. Your feedback is important, and we will review the concerns you've raised to improve the overall guest experience. We understand your frustration and appreciate you bringing this to our attention.The Goodenough team

Réponse de l'établissement: Hello Mandy,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the breakfast and the Harry Potter-themed atmosphere—it’s always a hit with fans! We’re also glad you found the location, room cleanliness, and front desk service to your liking. We appreciate the helpful reminder about checking the room type, and we’ll continue working to ensure guests are fully satisfied with their booking. Thanks again, and we hope to welcome you back soon!The Goodenough team

Réponse de l'établissement: Hello, Thank you for your feedback! We're so glad to hear you enjoyed the location, spacious rooms, and cleanliness of your accommodation. We understand that the separate reception can be a bit inconvenient, and we appreciate your understanding. We'll consider your comments as we continuously work to improve our guests' experience. We hope to welcome you again soon!The Goodenough team

Réponse de l'établissement: Hello Superpipipi529,Thank you for your feedback! We're glad you enjoyed the spacious room and sofa area. We apologize for the issues with sound insulation and the hot water delay. Your comments are valuable, and we’ll work on improving these aspects to enhance guest comfort. We hope to welcome you back soon!The Goodenough team

Réponse de l'établissement: Hello, Thank you for your positive feedback! We're so glad you enjoyed the unique experience of having breakfast at the academy. We hope to welcome you again for another great stay!The Goodenough team

Réponse de l'établissement: Hello,Pre-authorization can take 3 to 7 working days to be back into your account. Please contact your back if it takes longer. We hope to welcome you back soon.The Goodenough team

Réponse de l'établissement: Hello, Thank you for your feedback! We're glad to hear you had a nice stay. We apologize for the inconvenience caused by the lack of an elevator and narrow stairs. We appreciate your understanding and will consider your comments as we continue to improve the guest experience.The Goodenough team