The Milestone Residences

To start with the positive, the hotel is in a historic building and has very charming decor. We were given an upgrade which was well appreciated. The food was excellent and it was English cuisine; I think it’s extra difficult to do well since it tends to be bland. The problematic part is that the hotel has mildew and it’s quite unhealthy. The air conditioning was poor and didn’t help with the awful smell. The plumbing had issues and as air went into the piping it started making noise and blurting out water at high pressure. The residence was really charming so it’s a shame it was let down by the mildew and the air quality issue. The mildew does make it quite inhabitable especially if you were to have allergies or any breathing- related health issues. Another letdown was the service. We ordered room service and when we inquired after it 50 (!) minutes later, it had been forgotten so we had to re-order. It has never happened to me before and I certainly wouldn’t have expected it in a five star hotel. It was late in the evening and we were very hungry so it was quite a wait. Another quite disturbing occurrence was when the fire alarm went off in the middle of the night at 4:30 a.m. We were very far from the entrance and the reception, up on the third floor on top of very narrow staircase. We didn’t want to go down unless there was a good reason to do so. The staff didn’t inform us if there is a reason for concern during this time. In other hotels in similar situations the staff took care to contact me and inform of the action needed so that was what I expected and so we waited. To our surprise, only in the morning we found a letter under the door informing us that the alarm was faulty and there was no fire. It was obvious at this point anyway since the house around us hadn’t burnt down. The hotel later explained they cannot inform all the guests as it’s too much trouble. I guess in that case maintaining the alarms so that they don’t go off is an option to aim for. If you however have an issue that is very uncomfortable for the guests you should go through any trouble necessary to rectify it and make sure everyone feels safe. Since there were several occasions of shall we say indifference to our wellbeing, I felt the service really wasn’t up to a five star standard. Also, although it is an old building, it is possible to renovate it so that the mildew, air conditioning and piping is addressed. Is it profitable to do so is another question.

My partner and I held our wedding at The Milestone Hotel, and it was an absolutely flawless and unforgettable experience. The hotel itself is the ideal setting: intimate, elegant, and sophisticated. The entire team provided impeccable service from the initial planning to the moment we left. Our wedding coordinator was a true professional; her calm demeanor and incredible responsiveness made the entire process stress-free and allowed us to fully enjoy our magical day. The quality was outstanding across the board. The food and beverages were exquisite, and the "Princess Suite" was stunning. We also must commend our waiter during dinner and the bartender in the Conservatory, who were both exceptionally friendly and contributed so much to our guests' wonderful experience. It was truly perfect celebration. The Milestone Hotel gave us the wedding of our dreams, and we cannot recommend it highly enough.