The Milestone Residences

The Milestone Hotel Is The Essence of unforgettable Luxury & Service.. From the moment that the wonderful Doorman welcomed Me until the day that I left, I was treated like royalty! Every single staff member is simply amazing.. So friendly & kind and They never stop trying to make Your stay better! .I stay at the Milestone every year during the Christmas season & their holiday decor & Christmas tree are simply gorgeous! Beautiful Christmas tree, crackling fireplace , afternoon tea. It's all fabulous!!! From the wonderful front house staff to the elegant Stables bar with excellent cocktails & extremely talented mixologists....the room service & the staff that maintain Your rooms. Everything is lovely... Having an exquisite view of Kensington Park from My beautiful room is amazing!.. .. It took Me a long time to find this Jewel of a hotel in London and I'm so glad I did.... I wanted to find a place that made Me feel at home and cared for & I knew that I had succeeded from the moment I was welcomed into the Milestone... So thank you All! ..Zdravko, Alice, Steven, Angelo, Christian , Victoria & Everyone... for making the Milestone hotel the luxurious and caring Jewel that it is. Thank You for taking care of Me....

This was our 3rd stay at the Milestone hotel and, as it was a double celebration of our 15 year anniversary and my partner’s Birthday, we stayed for 3 nights. The fact we have been twice before already speaks volumes. We are always touched by the finer points of this hotel. Belonging to the Red Carnation Hotels one of the ethos’ of the group is that it emphasises on ‘providing an intuitive, deeply personal kind of service, shaped by care and passion’. This is so evident from the staff and management such a high level of the personal touch that you feel relaxed and ‘at home’ straight away. The hotel was full, with some guests taking resident for 3 months! Yet with such a busy season there was never a drop in service levels and each member of staff took time with us. Wonderful hotel.. Mr. Andrew Pike will no doubt be very proud of his team… See you next year!

To start with the positive, the hotel is in a historic building and has very charming decor. We were given an upgrade which was well appreciated. The food was excellent and it was English cuisine; I think it’s extra difficult to do well since it tends to be bland. The problematic part is that the hotel has mildew and it’s quite unhealthy. The air conditioning was poor and didn’t help with the awful smell. The plumbing had issues and as air went into the piping it started making noise and blurting out water at high pressure. The residence was really charming so it’s a shame it was let down by the mildew and the air quality issue. The mildew does make it quite inhabitable especially if you were to have allergies or any breathing- related health issues. Another letdown was the service. We ordered room service and when we inquired after it 50 (!) minutes later, it had been forgotten so we had to re-order. It has never happened to me before and I certainly wouldn’t have expected it in a five star hotel. It was late in the evening and we were very hungry so it was quite a wait. Another quite disturbing occurrence was when the fire alarm went off in the middle of the night at 4:30 a.m. We were very far from the entrance and the reception, up on the third floor on top of very narrow staircase. We didn’t want to go down unless there was a good reason to do so. The staff didn’t inform us if there is a reason for concern during this time. In other hotels in similar situations the staff took care to contact me and inform of the action needed so that was what I expected and so we waited. To our surprise, only in the morning we found a letter under the door informing us that the alarm was faulty and there was no fire. It was obvious at this point anyway since the house around us hadn’t burnt down. The hotel later explained they cannot inform all the guests as it’s too much trouble. I guess in that case maintaining the alarms so that they don’t go off is an option to aim for. If you however have an issue that is very uncomfortable for the guests you should go through any trouble necessary to rectify it and make sure everyone feels safe. Since there were several occasions of shall we say indifference to our wellbeing, I felt the service really wasn’t up to a five star standard. Also, although it is an old building, it is possible to renovate it so that the mildew, air conditioning and piping is addressed. Is it profitable to do so is another question.

With a convenient location, authentic London atmosphere, and wonderful service, this place is excellent in all categories. The bar and the restaurant are expensive, but we were so charmed by the service that we were pleased with our choice. We have no reservations in recommending this hotel.

Absolutely amazing hotel. The staff’s incredible attention to detail was second to none. Would not hesitate to recommend anyone to enjoy what this hotel has to offer. 5* plus without a shadow of doubt. Well done Team Milestone