Photos de La Suite West - Hyde Park

Réponse de l'établissement: Dear Guest,We're sorry to hear that your experience did not meet expectations. However, we would like to clarify that the description you provided does not reflect the standard of our rooms. Our team works hard to ensure all our rooms are comfortable and well-maintained. We take guest feedback seriously, and any issues related to room conditions, such as smell or size, are addressed promptly. Regarding the breakfast, we aim to offer a variety of options for all guests. If there was any misunderstanding, please reach out to us directly so we can address your concerns more thoroughly. We hope you give us another chance to provide a better experience.Kind regards, Faycal - Guest Senior Manager

Réponse de l'établissement: Hello denizvat,Thank you so much for your thoughtful review, we're delighted you enjoyed our boutique hotel's charm, the beautiful decor, and the convenient location near Hyde Park. It's great to hear that you appreciated the breakfast and found our staff friendly as well. We look forward to welcoming you back on your next visit to London!Kind regards, Faycal - Guest Senior Manager.

Réponse de l'établissement: Dear Guest,Thank you for your fantastic review, we're so glad to hear you returned for your second visit and enjoyed the convenient location near Hyde Park. It's great that you found the room spacious and affordable. We truly appreciate your recommendation and look forward to welcoming you back again soon!Kind regards, Faycal - Guest Senior Manager

Réponse de l'établissement: Hello Aqilah,Thank you for your wonderful feedback, we're thrilled to hear that you enjoyed the junior suite and found it spacious and well-equipped. It’s great to know that the bidet feature was a highlight for you. We hope to welcome you back soon!Kind regards, Faycal - Guest Senior Manager.

Réponse de l'établissement: Dear Guest, Thank you for your feedback We're glad to hear that you had a good experience overall. We understand that rooms in London can be smaller, but we’re happy to know that you found our rooms comfortable and appreciated the amenities provided, including room service and extra items like toothbrushes and razors. We're also pleased you enjoyed the quality of the environment. We hope to welcome you back for another great stay soon! 😊Kind regards, Faycal - Guest Senior Manager.

Réponse de l'établissement: Dear Guest, I’m truly sorry to hear about your experience, and I appreciate you bringing these issues to our attention. Your comfort and satisfaction are our top priorities, and it’s disappointing to learn that we fell short during your stay.We take cleanliness and room standards very seriously, and I will address your concerns with our housekeeping team to ensure these issues are resolved. I apologize for the miscommunication regarding your room change and for any discomfort caused by the air conditioning and noise from the subway.Please know that your feedback is invaluable in helping us improve. If you’d like to discuss your experience further, I encourage you to reach out directly so we can address your concerns more personally. Thank you for your honesty, and I hope we can make it right in the future.Kind regards, Faycal - Guest Senior Manager.

Réponse de l'établissement: Hello Xiaobeimaodaren, Thank you for your detailed feedback, we're glad you enjoyed the amenities, including the daily replenishment of coffee and tea, as well as our friendly front desk service. We appreciate your input regarding the bathroom layout and will look into it to improve the experience. It’s great to hear that the location suited your needs and that you found the nearby restaurants and supermarkets convenient. Thank you for your recommendation, and we hope to welcome you back soon!Kind regards, Faycal - Guest Senior Manager.