Photos de Copthorne Tara Hotel London Kensington

Réponse de l'établissement: Dear Virginie,Thank you very much for taking the time to share your feedback following your recent stay with us at the Copthorne Tara Hotel Kensington.We are delighted to hear that you appreciated our location and the cleanliness of the rooms, and that our team could offer you an upgrade to a club room. We're also glad to know that our reception team responded promptly when you encountered an issue with your first room.We appreciate your constructive comments regarding the grocery store selection and restaurant hours. Your observations have been shared with the relevant departments for review as we continuously strive to improve our guest experience.We hope to have the pleasure of welcoming you again in the future.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel, Kensington, London

Réponse de l'établissement: Dear Guest,Thank you for your perfect rating and kind feedback! We’re delighted to hear that you found our hotel very clean, well-equipped, and conveniently located in central London. Your satisfaction means a lot to us, and we’re thrilled that your stay met your expectations.We look forward to welcoming you back to the Copthorne Tara Hotel, Kensington, London, in the near future.Best regards,Copthorne Tara Hotel, Kensington, London

Réponse de l'établissement: Dear Guest,Thank you for your kind review and for choosing to stay with us at Copthorne Tara Hotel Kensington London. We're delighted to hear that you found our location convenient for transport and sightseeing, and that your stay offered great value for money.It’s especially pleasing to know that your family of three felt comfortable in the room with the extra bed – we always aim to provide flexible and comfortable accommodation for all our guests.We truly appreciate your feedback and look forward to welcoming you and your family again soon.Best regards,Jamila MamadalibekovaGuest RelationsCopthorne Tara Hotel Kensington London

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your experience. We appreciate your feedback and are pleased to hear that you found the hotel to offer decent value for money with standard amenities and a satisfactory breakfast.However, we are truly sorry for the inconvenience caused regarding your forgotten items. We completely understand your frustration, and we regret that our team did not reach out to you about the items left behind. We agree that communication in such situations is essential, and we will certainly review and revise our post-check-out protocols to ensure that guests are informed promptly if they leave any belongings behind.Your comments about our customer care standards are valuable, and we will use this feedback to improve our service. We sincerely hope you will consider staying with us again, and we will do our best to provide a more positive and professional experience in the future.Best regards, Guest Relations Copthorne Tara Hotel London Kensington

Réponse de l'établissement: Dear JCEBUBBLES,Thank you for sharing your feedback. We’re delighted to hear that you found our housekeeping team helpful, prompt, and good at their job. However, we sincerely apologize for your experience with our concierge team. We strive to provide knowledgeable and helpful service to all our guests, and we will address your comments with them to improve this aspect of our service.We truly appreciate your feedback and hope to welcome you back for a more seamless experience in the future.Warm regards, Guest Relations Copthorne Tara Hotel London Kensington

Réponse de l'établissement: Dear Guest,Thank you so much for your review! We’re really glad to hear you enjoyed our location on Kensington High Street and the convenience of nearby transportation and restaurants. It’s also great to know that you found the cleanliness and service to be top-notch. We understand the rooms could use a bit of an update, but we’re happy to hear that the price and overall experience made it worthwhile for you. We’d love to welcome you back next time you’re in London! Best regards, The Copthorne Tara Hotel London Kensington

Réponse de l'établissement: Cher voyageur perdu, merci de nous avoir fait part de votre avis. Nous regrettons profondément que votre séjour n'ait pas été à la hauteur de vos attentes. Nous vous présentons nos plus sincères excuses pour les problèmes rencontrés lors de l'enregistrement, du lit, de la douche et de l'état général de la chambre. Nous comprenons l'importance d'un séjour confortable et reposant, et nous sommes désolés de ne pas avoir été à la hauteur. Vos commentaires seront transmis à notre équipe pour examen et amélioration immédiats. Soyez assuré que nous prenons tous vos commentaires au sérieux afin de garantir une meilleure expérience à nos futurs clients. Nous vous remercions de votre compréhension et espérons que vous nous donnerez à nouveau l'occasion de vous offrir une expérience encore plus agréable. Cordialement, The Copthorne Tara Hotel London Kensington.

Réponse de l'établissement: "Dear Guest,Thank you for your feedback. We appreciate your honesty and understand that our hotel's condition might not meet the expectations of those seeking more modern amenities. We strive to offer a budget-friendly option for travelers looking for a simple place to rest. Your comments are helpful, and we will consider them as we plan for future improvements. We're glad to hear the price was reasonable for your stay, and we hope you'll give us another chance if you're looking for an affordable, no-frills option in the future.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Réponse de l'établissement: "Dear Guest,Thank you for your feedback. We're delighted to hear that you enjoyed our perfect location, the peaceful atmosphere, and the cleanliness of our hotel. We're also pleased that you found the check-in and check-out process simple and efficient. We appreciate your honesty regarding the hotel's condition and amenities. Your comments are valuable, and we will take them into consideration as we plan future improvements. We hope to welcome you again in the future for another affordable and hassle-free stay.Best Regards, The Copthorne Tara Hotel London Kensington Team"