Avis : Thistle London Holborn

Arrived at hotel and had booked executive room with sofa bed. Enter room and no sofa bed. I called reception and they shared that sofa beds are not in all executive rooms. However, I specifically booked executive room with sofa bed. They then came with an extra bed. The safe in the room had an error, called someone, they said maintenance finish work at 4:30 so they can’t come until tomorrow. Went to the bar, no signs anywhere saying card payment only. Order, the server didn’t share on order card payment only. Go to pay in cash - exact money and this was refused. No acknowledgment that we were not informed at all with no signs. Server and manager were laughing at us, shared he would have to stop me from leaving if I paid cash. The staff need serious training, a let down to the whole experience. I understand that card may be more secure, but so is a working safe in a room where staff can access. Avoid.