Avis : Thistle London Trafalgar Square

Réponse de l'établissement: Dear Guest,Thank you for leaving your review!We’re thrilled to hear that you enjoyed your stay with us and that your room had everything you needed — from the standing shower and kettle to the desk, Wi-Fi, and bedside charging. It’s wonderful to know that you found our lobby welcoming and our location marvellous, so close to Piccadilly Circus, Chinatown, Leicester Square, Trafalgar Square, and the tube stations.We’re especially delighted that you consider this one of the best hotels you’ve ever stayed in — and that you think our hotel stands out among the Thistle hotels. We truly appreciate your kind words and hope to welcome you back soon!Regards,Lisa.

Réponse de l'établissement: Dear Saer,Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you felt the welcome could have been friendlier.We regret to hear that you found the rooms dirty and dusty, and that no luggage assistance was provided, causing you to carry your bags yourself. We also apologize for the inconvenience caused by the refrigerator not working despite your repeated complaints, as well as the poor air conditioning and worn curtains.We appreciate your honest feedback regarding the value for the price paid and the overall condition of the rooms. We understand your disappointment and sincerely apologize for the negative experience. Your comments will be shared with our team to improve our services.Thank you again for your feedback, and we regret that we did not meet your expectations.Regards, Lisa

Réponse de l'établissement: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the amenities, cleanliness, surroundings, and service during your stay.It’s great to know you had such a positive experience and that you plan to visit us again. We look forward to welcoming you back soon!Best regards,MD Didar Alam

Réponse de l'établissement: Dear Guest,Thank you very much for your kind words. We are delighted to hear that you enjoyed our great location, lovely hotel, and welcoming staff.We truly appreciate your feedback and look forward to welcoming you back on your next visit.Best regards,MD Didar Alam

Réponse de l'établissement: Dear Koxanyash, Thank you for your feedback. We apologize for the inconvenience caused by the poor service you received. Your feedback is incredibly valuable, and we're using it to make meaningful improvements to our service. We will appreciate it if you give us another chance. Best regards, Md Didar Alam

Réponse de l'établissement: Dear Sir/Madam Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us. We look forward to welcome you again. Thanks & regards Rachid

Réponse de l'établissement: Dear Valued Guest, Thank you for your review. We are pleased that you enjoyed the breakfast and found the hotels location so convenient during your visit to London and that the team looked after you during your stay. We do hope to welcome you back to the hotel again in the future. Kind regards, Reception team

Réponse de l'établissement: Dear Gi Xing: Thank you for choosing Thistle Trafalgar square hotel. Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us. We look forward to welcome you again. Thanks & regards FOH Team Elizabeth

Réponse de l'établissement: Dear Barbara , Thank you for taking the time to share your review. We're thrilled to hear that you appreciated our hotel's central location and found our staff to be friendly. Your positive feedback motivates us to continue providing excellent service. We hope to welcome you back for another pleasant stay in the future. If you have any specific suggestions or preferences for your next visit, please feel free to let us know. Thank you for choosing our hotel, and we look forward to hosting you again soon!Kind regards Thistle Trafalgar Team

Réponse de l'établissement: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager

Réponse de l'établissement: Dear Guest:Thank you for choosing Thistle Trafalgar square hotel.Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us.We look forward to welcome you again.Thanks & regardsFOH TeamAsif

Réponse de l'établissement: Geachte heer Phloyngam,Bedankt voor uw recensie.Het spijt ons zeer te horen over de problemen die u met het verstopte toilet heeft ondervonden. We hebben contact opgenomen met de boekingsagent die u heeft gebruikt en zij zullen contact met u opnemen over uw terugbetaling, die momenteel wordt verwerkt. Onze oprechte excuses voor het ongemak en we stellen uw geduld op prijs terwijl dit wordt opgelost.Met vriendelijke groet, Lisa.

Réponse de l'établissement: Dear Guest,Thank you for your feedback. We are glad you enjoyed our location and spacious rooms. We look forward to welcoming you back soon.Best regards,Md Didar Alam

Réponse de l'établissement: 尊敬的客人，感謝您留下您的評論。我們很高興您喜歡我們的住宿。我們期待您的光臨。最好的問候，MD Didar Alam