Premier Inn Derry / Londonderry hotel

Hotel was located at a very convenient place. Ample parking lots. Room was clean but the bed was too soft for my back.

Hotel is clean and in a good location. Only annoyance was that on both a Saturday night and Sunday night bar was shut at 10pm. Really annoying and unusual that you couldn't get a drink at the hotel at 10. Apart from that it was fine. You have to drive or get a taxi to get anywhere

The usual things you would expect from a Premier Inn, however unless you are arriving by car this is a tough location. A long way out of town, uphill, with limited public transport. Shouldn't be called Derry in my opinion. Also at the time of visit the restaurant was closed and i was not advised of this until after I booked. Also works in the hotel were noisy salt times. Had I known all the above I would have booked elsewhere.

I will start this by saying we have stayed at lots of Premier Inns and went in with reasonable expectations. No one books Premier Inn for a luxury experience, all we wanted was a decent clean room, somewhere to grab a bite to eat/quick drink and a good breakfast. The main thing to know about this hotel is the on-site restaurant at this location is not owned by Premier Inn and has been for sale for over a year. We had pre-booked evening meals and none could be provided (despite their website still taking bookings today). It seems like they have serious staffing issues. The bar was never open so you couldn’t get a drink in the evening and to top it all off despite having booked the cooked breakfast option, at times they couldn’t provide it (I'm guessing this was due to more staffing issues). Instead they provided cereal, toast and croissants and gave guests a £2 refund which really isn’t sufficient given how poor the breakfast was. It wasn’t even continental, no hams,cheeses, fruit etc. The staff were nice, the room typical Premier Inn standard but there is no way we would have booked this if we knew about the bar, breakfast and restaurant issues which as I’ve said are not new issues, they have been ongoing for months. It’s disappointing Premier Inn continues to advertise services they can’t provide at this location. I’d say this hotel is only suitable if you are planning a ‘room only’ stay with no breakfast etc.

Very comfortable, clean and warm. Very convenient location, short taxi or bus trip to city center, plenty transport available. Lovely helpful staff. Good food. Would recommend it highly. Would definitely stay there again. Thank you! From a very satisfied guest.