Residence Plagne Lauze - Maeva Home

This was probably the DIRTIEST room we've ever slept in. After two months, we still hadn't received our deposit back. Now that we've finally made contact with the accommodation, they're saying there was something wrong with the room. We left the place at least ten times cleaner than when we moved in. We reported the items that were broken upon arrival immediately and even took photos ourselves.

We booked as a group of four with Sunweb in November '22 through a friend's recommendation. We returned from La Plagne in January '23, having been in touch with the local Sunweb rep there. I will keep this as factual as possible, but subjectively this was the worst accommodation I have ever experienced. We have sent in a formal complaint to Sunweb. Below is a condensed version of this hotel in our complaint letter. 1. Avoidable pool closure with health impacts, and unsafe opening. Myself and my partner have chronic knee injuries and so the use of some way to apply heat to our joints is very important. I also have a medical condition for which I take tablets and injections. In order to ski with minimal pain, I need ice, heat and rehab movement - the pool and sauna are essential for this. I explained this all to Sunweb in December 2022 via email. We would have accepted Sunweb's offer then of a 10% discount, or to change location, but we received an email from Sunweb about a day after we inquired re the pool closure, saying that it would be open again on the 15th January. We trusted this promise and did not change accommodation. We arrived at 7pm on 15th January and our hotel (Maeva) staff informed us that the pool had not been opened, although they had been told it would be. On the 16th of January, we were informed by the staff that it would be opened either that day or the day after (17th January). Staff quietly told us that they had been waiting for the pool to open since the 18th December. The pool eventually opened, after we checked every day, on 19th January, from 4.30pm. However, the gate to the pool itself locked behind the first few guests to get into the pool, leaving them stuck in lukewarm water and unable to get out for about 30 minutes. Eventually these guests had to prop a chair up against a fence to get out of the pool area. This was a huge safety hazard considering it is an outdoor pool and the people trapped were only in barely warm water. The gate to the pool was only fixed at about 6pm, the pool is supposed to close at 7pm. Additionally, only one sauna room of two was open, cramming about eight to ten people into a box of about 5 square feet. 2. No keys for our friend's room We had a major issue halfway through the trip, with two of our party who had booked separately with Sunweb. There were no keys in the packet when they arrived at 1am on a Wednesday. They woke us all up and we were preparing the room to squeeze six people into the four-person studio we were in (two people sleeping on the floor) before I was able to get through to someone from Maeva (by accident because someone happened to be holding the phone). (In what could have been a scene from a comedy, the man who brought up the keys introduced himself as the hotel owner and said that the Emergency number which we had rung wasn't normally manned outside working hours...! Read that sentence again!) If we had not been there, our friends would not have had a place to

Arrived 1am to collect keys from lockbox as reception was closed. No directions to your room which is in a different building down the street. Two girls on reception who were great managed to upgrade our room for us after some false advertisment from sunweb. Pool and sauna are good but were closed 1 of the days(wed). Reception area only open a few hours a day and no place to store luggage which ruined our last day as we could have been on slopes most of the day after checking out at 10.