Echo Suites Extended Stay by Wyndham Madison

This was the worst experience I have ever had with a hotel!! It had 3 doors to get into the hotel and NOT 1 of them is handicap accessible, it is 2025 and it is unacceptable for a hotel to have 3 doors to get to your room and there is no accessibility! I was shocked and frustrated and disappointed! Do Better! Should someone in a motorized wheelchair come to this hotel and they are alone they have no way to access the inside!! DO BETTER!! FIX IT!! Moving onto the room the beds were so close together they had to be moved apart. There wasn't even a box of facial tissue in the room. the kitchenette was bare, not a spoon, plate nothing. I am staying in a hotel right now that has a fully stocked kitchenette, and the doors are handicap accessible!!!

Do not recommend. Very rude and disrespectful staff. Worst place ive ever stayed. I live in hotels for work and had to check out early due to work, they would not refund me and did not help me. I have been a loyal Wyndham hotel customer but after this experience with them I am dedicated to never stay with them again, I don’t have a choice that I have to leave and it is my money they are forcing me to pay. Front desk service sucks with no care for customer courtesy

The room was clean. I felt safe and comfortable. The staff were friendly and nice. The stay was good but not the best.

I'd not seen an Echo before and the good reviews, low price, and newness prompted me to try it. Unfortunately, it was off to a rocky start. When I arrived to the secured building and entered the lobby there was another man already waiting for an absent desk staff. I waited about 20 minutes and attempted calling the number on the away sign, meanwhile the phone rang and rang. I eventually left and was a moment away from booking a new hotel when we decided to peek inside one more time to find the staff had finally returned. Once I could checkin, the staff was very friendly and efficient. Upon checking into the hotel it became apparent why it was so inexpensive. While new it's very very sparse of amenities. You may have stayed at other extended stay type hotels, which this was, however they had no dishes whatsoever as one example. The only coffee was a maker in the lobby free of any cups to fill with said coffee. The beds were comfortable enough and the rooms were clean. The low price seemed to attract the sort of crowd I usually wouldn't expect at a Wyndham, but it was perfectly safe and quiet. It's a good value with a good location if you don't mind a sparse hostel type of environment. I personally won't be staying at another echo more out of preference than bad experience.

Staff was very friendly and very accommodating they did a great job

What a beautiful new hotel in the Madison area. Loved the kitchen in the rooms. I was great to not have to eat out all meals while on the road for work for a week. The Wi-Fi was extremely fast, parking easy, gym was great. Hotel was extremely clean and great customer service from the staff! Drive from airport was quick and easy. Great location near American Family, Bakertilly and UW Health. Will definitely stay again when visiting the area.