Casa de las letras

SCAMMERS-they require you to connect “at least 72 hours in advance” in order to arrange access but fail to answer, leaving travellers vulnerable with unsecured accommodation prior to arrival, then keep the fee because all of this happens after the free cancellation date cut off. Avoid at all costs. They are scamming thieves that should not be permitted to book via booking sites.

I had a terrible experience, stay away from this place. After making a reservation on ***********, I messaged Behap multiple times to tell them that I was arriving after 8 pm, their latest standard check-in time. They never replied. I tried to call them, write them on *********** and Whatsapp, they just sent me a payment link with no explanations. As I was fearing a scam, I told them I would have paid only once I was on the premises. They never replied. I called them multiple times and they never sent me check-in instructions. I ended up in front of their door at 11 pm with no way to enter and nobody answering the phone. I booked another hotel and left. The day after they flagged me as no-show on ***********! Stay away from this place.

The all deal was a hoax. In the pictures of my reservation a see a large room, with sofa, etc. In fact what I got was a tiny, tiny room, without the sofa, without towels, without the wifi password, the sheets were dirty with hairs from previous guests, etc. It was a total deceive. I tried to contact the lady in charge many times by messages, phone calls, never got an answer; before my payment she always answered very politely. The next morning we left to a normal hotel. KEEP AWAY FROM THIS APARTMENT HOTEL!!

The place was filthy with fungus on the walls, the curtains where full of grease. There is no way that an adult can sit on the toilet. The room has no doors for privacy in a 4 people apartment and there is no way you can get to the bedroom closet without moving the bed. And the host is unresponsive. I tried to contact them several times with no luck.

Excelente ubicación. Hermoso barrio, cercano a las atracciones principales de Madrid. Sin embargo, hubo algunas cosas que empañaron nuestra estadía. Escogimos este tipo de alojamiento para ahorrar en desayunos y comidas pero el apartamento asignado no tenía ni cafetera ni tostadora ni colador de fideos ni una placa para horno. Son las cosas básicas para las comidas prácticas que se preparan en este tipo de alojamiento. Tener elementos para preparar un café y 2 tostadas no es pedir demasiado. Para qué dotar un apartamento con horno si no hay dónde calentar una pizza? Ni cesto de basura había. Escribimos al Whatsapp que funcionaría como "atención al cliente".... todavía estamos esperando que nos acerque lo solicitado. En resumen: si buscan ubicación, es excelente hospedaje; si buscan este tipo de alojamiento para reducir costos de desayunos, almuerzos o cenas y resolución de inconvenientes, entonces no es tan recomendable.