Avis : Ascott Makati

Réponse de l'établissement: Dear Valued Guest, Greetings From Ascott Makati! Thank you for sharing your feedback. We are glad to hear that you have enjoyed your stay with us. We also appreciate your comments regarding our room amenities. While your comfortability is our outmost priority, we sincerely apologized as we fell short in providing you a better Wi-Fi connection this time. Rest assured that this will be properly address within our team. Nonetheless, we were grateful that you had enjoyed your time here and we hope to welcome you back in the future! Sincerely, Dave DONOR Assistant Guest Service Manager

Réponse de l'établissement: Dear Sammi,Mabuhay and Greetings from Ascott Makati!Thank you for taking the time to share your feedback. Providing excellent customer service is our top priority and we are a team who is dedicated to make our guests' stay memorable and satisfactory. We are deeply sorry for falling short this time. Please rest assured that we take your feedback seriously and address all concerns together with the leaders to ensure that we move forward with a resolution that is in line with our continuous efforts in improving our products and services.Once again, thank you for telling us about your stay and we look forward to welcoming you back at Ascott Makati.Sincerely,Mark Paul GuzmanAsst. Manager, Guest Service, Ascott Makati

Réponse de l'établissement: Dear Alhnom,Greetings From Ascott Makati!Thank you for sharing your wonderful feedback. We are pleased to know that you have enjoyed our convenient and strategic location. It is our commitment to provide quality service among our guests. We look forward to welcoming you for another great stay!Sincerely,Paolo Sebastian ArdienteAsst Guest Service Manager

Réponse de l'établissement: Dear Peter132,Greetings from Ascott MakatiThank you for sharing your kind feedback. We are delighted to learn that you had a pleasant stay experience. Our team is dedicated in providing the highest standard of service to all our guests. We look forward to welcoming you back soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager

Réponse de l'établissement: Dear Chan,Greetings From Ascott Makati!Thank you for sharing your honest feedback. We are glad to know that you enjoyed our convenient location and good customer service. We highly appreciate your inputs which will help us to continuously improve all aspects of our services. We look forward to welcoming you soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager

Réponse de l'établissement: Dear Valued Guest, Greetings from Ascott Makati! Thank you for sharing your feedback. We're delighted to hear that you enjoyed our convenient location and the gym facilities. It's wonderful to know that you plan to return, and we look forward to welcoming you back for another great stay next time. Sincerely, Vanessa Bruselas Asst. Guest Service Manager Ascott Makati

Réponse de l'établissement: Dear BeatBeat,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad that you liked our comfortable apartments and the good service our team members provided you despite your experience on arrival. Rest assured that we will take note of this for improvement.Please know that we are still looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Réponse de l'établissement: Dear Mr./Ms. JoeJhenMiggy,Greetings from Ascott Makati!Thank you for sharing your feedback with us. We’re pleased to hear that you found the room clean, and we appreciate your positive comments about our convenient location.However, we want to sincerely apologize for the inconvenience you experienced with the floor cleanliness. Rest assured, your feedback has been shared with our housekeeping team to address this issue promptly.We value your insights as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Réponse de l'établissement: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your feedback. We’re delighted to hear that you enjoyed our pool and found the proximity to shops convenient. It’s great to know you appreciated the spacious room. We look forward to welcoming you back for another stay. If there’s anything we can do to make your next visit even more enjoyable, please let us know. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Réponse de l'établissement: Dear Guest,Greetings from Ascott Makati!Thank you for taking the time providing your favorable feedback. We are so glad to know that you had a wonderful stay with us and it is heartwarming to know that you liked our location being at the center of both shopping and business district, and also appreciating the service provided by our talented colleagues.We are already looking forward to welcome you back! Once again, thank you very much and hope you enjoy the rest of your week.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Réponse de l'établissement: Dear Valued Guest,Greetings From Ascott Makati!Thank you for taking time to share your feedback. We are truly delighted that you enjoyed our nice and clean apartment units. Our team is always dedicted in providing a memorable stay experience to all our guests. We hope to welcome you back in the future!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager

Réponse de l'établissement: Dear Valued Guest,Greetings from Ascott Makati!Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a top-class experience during your stay.It’s fantastic to know that you found our staff to be great and that you received excellent service throughout your time with us. We are also pleased to hear that you found the bed and room comfortable, as guest comfort is one of our top priorities.We truly appreciate your kind words, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Réponse de l'établissement: Dear Darren86, Thank you very much for your most recent stay at Ascott Makati! It's our pleasure to have hosted you during your last Manila visit. It is our hope to welcome you back soon for you to enjoy the amazing location with malls and restaurants near, our rooms and our superb services. Best Regards,Giselle San JoseGuest Service ManagerAscott Makati

Réponse de l'établissement: Dear Ms. Moll,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. Your concerns have been shared with our housekeeping team, and we are committed to addressing them promptly.We appreciate your suggestion regarding the carpet and will explore ways to enhance the overall cleanliness of our rooms. Please allow us another chance to provide you with the exceptional experience you deserve.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati