haejina
27 juin 2022
Location good (near malls and walkable to Jonker). The free shuttle bus to Jonker walk has ceased and it was difficult to get grab drivers during peak hours. We booked a junior suite and a Hatten suite for our family. First junior suite was dingy, had leaking toilet ceiling and the door was stuck and couldn’t be opened for a while (imagine the panic). Were given a room next door and it was thankfully better- at least looks refreshed after the covid period. But the Hatten Room was worth the money. Spacious, bright and clean. Will book again. However, the towels were threadbare for all rooms (and seem to be in low supply). Not only did they take forever to send towels up, the housekeeping staff took my new, unused towels away with the used ones and didn’t replace them! Just bring your own. Room service food were very tasty, Buffet breakfast mediocre. Do check if your stay coincide with a public holiday. Ours did and there was a painful jam to the hotel, long queue to check-in, long wait for lifts all the time, super difficult to find a table during breakfast.
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