We are staying at the hotel for one night, but we have encountered multiple issues with the hotel. I will start with the worst one and work my way up to the best one. 1. We were told that we would have private parking, but when we arrived in the evening, tired, we found that public parking was available, which is 200-300m uphill, because their parking was already full! This is one of the main reasons we chose this hotel. 2. The staff at reception were rude and did not assist us with any of our requests. 3. We asked for an additional mattress for the sofa, but they said they didn't have one. Additionally, they didn't have a thin blanket, only a thick double one. 4. The hotel is located in the city center, next to the main street, and is VERY loud at night. If you can sleep with closed windows, then that's fine, but otherwise, you won't sleep. At 2:00 AM, a car passes by every 10 seconds near the hotel (I measured it). 5. Rooms don't have a terrace, but have large windows, even in the toilet(!!) 6. They charged us an additional 50€ upon arrival for some protection (how does this sound to you as a guest?), and yet, 5 days later, it was still not returned to my account. 7. The breakfast was pretty basic in all senses, not much to select from. All in all, a big disappointment for us, even though we were there only for one night. We expected a lot more for a 400e per night hotel. There are many better options in Opatija; do a bit of research and avoid our mistake.
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