Marriott's Crystal Shores

We just stayed here for 4 nights in a 2 bedroom villa with our 3 adult children and had a great experience. The room was on the 15th floor with a view of the pool and gulf. The room was spacious , clean , updated and fully equipped. Pools were great and there was easy access to the beach. We rented chairs and umbrellas one day at the beach. Smooth white sand and nice shells. The water itself was not as clear as I thought it would be in South Florida. There were daily activities , we played bingo one day and the people running it were so funny. We ate dinner at Stilts and the view of the sunset was amazing. The only minor complaint is the lack of breakfast options here but we walked to Stonewalls nearby which was a great find. 7-11 across the street came in handy too. We bought drinks for our frig. Lots of restaurants within a 5 min walk. The staff here were so friendly and they were always seen cleaning and making sure the grounds were spotless. I would definitely return.

First, the parking garage smelled of a strong odor of trash. The lobby/checkin was locked at 9:30pm when we arrived. Although we knocked and staff saw us, they ignored us. We walked to a different door to get in and again knocked, and again ignored. Finally, another guest let us in. The two associates were rude and didn’t even say hello or welcome. Checked us in to what we were promised, a full “ocean” view in a fully wheelchair accessible unit. We get to our room, and that was not what we received. We were put in a room with a very limited side view on the gulf on a loud service road side of the building. The room we were put in is not fully wheelchair accessible. You can not even get out onto the patio. The microwave and counter tops are too high to reach, and there was no bench in the roll in shower. When we called, we were informed a manager would call us. That never happened. The next day we woke up to the worst smell of garbage in our room. Our room was right in front of the trash shoot and it was enough to cause breathing problems. I called, spoke to a new front desk person who was very nice, was told a manager and room controller would call us back. Never happened. I called 90 mins later and the room controller answered, telling me other than a non-ada ramp for the patio, and an unauthorized shower chair for the bathroom, I was out of luck. Again, asked for a manager. Again, no response. These reasons led us to leave. In the end when we checked out, the manager said although she was aware of the situation, she had no clue I wanted to talk to her and didn’t feel that the situation warranted a call back. She did try ti appease us with another room, but again, was not a true ada wheelchair accessible room. It was a very disheartening experience. Their staff should be trained fully in what their ada units provide and what they don’t before someone books. They need to do something about the sickening trash odor threat filled their garage and the trash shoot next to room 511 that overwhelmed the room. Management should be on top of these issues and not wait for a guest to make multiple unanswered calls to address. In the end, we left a 7 day stay after 12 hours.